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Kudos0

Disable Pop Up Tray Marketing notifications

How do I get this notification to stop?  Every day multiple times sometimes.  Can't find where to turn this off please help.

YOUR NORTON SUBSCRIPTION WILL SOON INCLUDE MUCH MORE 

Thank you for being a loyal customer your subscription will soon include more benefits at no extra cost

"Save for Later" or "Learn More"

File Attachment: 
Labels: Popup

Replies

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Hi @Mount RushRob

Could you please check under settings>Administrator settings> then scroll down the page to 'Special offer notifications' and select off

Thanks

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Thank you for the suggestion but I've already done that and the pop up still continues.  I've tried Norton help chat but the wait time was 40 minutes and they didn't respond to twitter.

Any other suggestions?

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

There is no way.  Support will waste your time, the setting suggested by M3gatron (while seemingly logical) does absolutely nothing. 

Let's see how many annoying messages they can display...

And of course they keep coming back with updates even after you have selected no, forget, etc.  I would hate to see how many more would be displayed if we actually enabled special notifications.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Mount RushRob:

Thank you for the suggestion but I've already done that and the pop up still continues.  I've tried Norton help chat but the wait time was 40 minutes and they didn't respond to twitter.

Any other suggestions?

I'd suggest installing a good Ad Blocker which should help you avoid these pop ups, if you haven't already.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: Disable Pop Up Tray Marketing notifications

A pop-up blocker is not an applicable as these pop ups are being generated from Norton and not displayed in browsers. And even if that wasn't the case, installing a pop-up blocker to stop your antivirus from trying to upsell you would be a unreasonable solution.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Maybe so, but in 15 years of using Norton I've not had a problem with pop ups, but then I don't use Auto Renewal and always purchase my antivirus from respectable retailers.

That way, I save money and never get notifications.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: Disable Pop Up Tray Marketing notifications

I realize you are trying to help but what you're saying makes no sense. I own an IT firm, we have hundreds of different accounts using Norton and anyone using Norton Security is seeing these messages. Norton is purchased directly from Symantec and this happens regardless of auto-renewal being enabled or not. The popups are directly from Symantec
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Hi, potomacpctech. That's a problem, then.

Short of complaining direct to Symantec management regarding their marketing *techniques*, it seems it will be an ongoing problem for many.

My suggestions were for private consumers like we users here.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Not trying to be difficult and I am sure you are just trying to help. But we install consumer products so it is an issue for all consumers.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

I'll see if we can get one of the Symantec staffers to drop in with suggestions.

It might take a day or two for a response.

@matt_phillips

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Hello all,

Thanks for adding me to this thread. I will clarify what has already been mentioned but want to first apologize for the frustration the experience is causing.

There are two message types going on in the recent post by @potomacpctech. All but the last are related to the Norton Toolbar, which provides those prompts any time the program is updated (to a new major or minor version but not normal definition updates). We have seen situations, however, where an individual will see those prompts as many as three times, even when clicking "No thanks". We are working on that particular issue.

The last message, the vertical rectangular box, is part of the in-product messaging and can be disabled in the manner mentioned by @M3gatron (via the administrative settings / special offer notification). We do not currently have reports of that option not successfully disabling those specific messages (always the vertical rectangular box). If you have turned off "Special Offer Notification" and continue to see those specific messages, please let us know.

Thanks,

Matt

Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

Matt, We have an install base of hundreds of small accounts and the vast majority of them include Norton Security. We also have small businesses w/o a traditional server using Norton Small Business which of course is the exact same product repackaged for 6-20 seating pricing. Every single account we install has a standard configuration, including turning "Special Offer Notification" off. This also applies to our own office that has (10) computers running Norton Small Business. I have seen the "Your Norton Subscription will Soon Include Much More" message multiple times on every computer in my own office over the last 3-6 weeks. There is not a "Don't display again option" so all we can do is press the "X". The "Special Offer Notification" = Off setting has been verified on each computer and, as is the case with all of our installations, it is set to "Off". I have countless customers complaining that they are tired of seeing the "annoying" notifications and all I can tell them is we have no control over this and already have every we possible can configured to stop them from being displayed. The product is outstanding and we have been a big supporter (and reseller) for 10+ years. But Symantec needs to fix this and stop marketing new features and potential upsell opportunities to existing customers. The non-technical customers don't focus on the strengths of the product like we do, they focus on the annoyance of what they see as advertising for a product they already paid for. I have had more than a few ask us to remove the product and to this point we just say no but it makes us look disconnected from the solutions we implemented and also puts us in a bad spot with our customers.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Hello? Any update on this very annoying issue? I too have verified the correct setting and I am still seeing the pop up many times a day. Thank you.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Long time Norton user in VA.  Can confirm that your steps to disable "Special Offer Notification" have ZERO EFFECT in stopping this constant spam.

PLEASE  FIX.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Is everyone updated to the latest version 22.10.0.85 ? Can you click the "no thanks" or "do not show this again" areas ?

Have you changed the setting in this thread and checked for a different result?

https://community.norton.com/en/comment/7280221#comment-7280221

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Yes, verified using 22.10.0.85...there is no option for "no thanks" or "do not show again", only "Save for later" or "learn more".

As for the link, this is not a "task", this is an ADVERTISEMENT!! I don't want to disable notifications about background tasks, I want this AD to go away permanently.

Thank you.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

All: @Matt_Phillips an Norton employee chimed in earlier but has not returned for an update. Reading other threads around the forums this is an issue which will be corrected, rest assured. However the means of delivery will surely be through live updates. In the interim I would suggest keeping an eye on updates and re-check whether this issue disappears. All my systems are running Norton which I purchased from an outside source none have ever had this issue to date. Stay tuned and remain patient. Norton has ALWAYS corrected every issue I have had and I am certain this is on their long list of bugs to squash.

Cheers,

SoulAsylum

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

Thanks, @SoulAsylum and my apologies for not updating this thread sooner.

The support team has a ticket open and we are working on reproducing the problem and reviewing the flow with the product team to understand the variables that create messages that do not allow for a message-specific opt-out. I will update this ticket again when I get an update.

Cheers,

Matt

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Matt thank you sir!!

SoulAsylum

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

I also get the vertical rectangular box, every time I turn on my computer, and confirm that it can NOT be disabled via the administrative settings / special offer notification, and there is no other option for disabling. It is incredibly annoying and is more concerning than other bugs because it constitutes advertising. 

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

I too have "special offers" set to "off" and still receive this very annoying popup.  This occurs on multiple computers as well.

Toggling the setting does not appear to help any either.

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

No news yet on a release to address the "special offer" opt-out issue.

One note I would like to add with respect to the advisories around browser extensions: whenever we push out a new minor or major version, you will be prompted to re-add the extension/add-on. So even though you click on "Don't Remind me" or "No, thanks" for 22.10 (for example), when we release the next inline or major version, you can expect to be re-invited to add those extensions again.

Thanks,

Matt

Kudos0

Re: Disable Pop Up Tray Marketing notifications

As always thank you @matt_phillips for the update.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

Matt,

Why would Norton think it is acceptable to "invite" users repeatedly for the same add-ins?  This is a total nuisance and not another product on the market does this.  Norton needs to do the right / reasonable thing and change the code so it can simply check the previous status and enable / disable accordingly. 

Please tell me why you think it is reasonable to continually prompt users for the same features?

Kudos0

Re: Disable Pop Up Tray Marketing notifications

potomacpctech You did read the latest post to this thread from Symantec employee matt_phillips?. One note I would like to add with respect to the advisories around browser extensions: whenever we push out a new minor or major version, you will be prompted to re-add the extension/add-on. So even though you click on "Don't Remind me" or "No, thanks" for 22.10 (for example), when we release the next inline or major version, you can expect to be re-invited to add those extensions again.

The issue is being resolved. Thanks in advance.

Patience is paramount

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

I did read it and it states they are looking at resolving the special offer issue but the way Matt explained the repetitive add-in pop-ups made it sound like this was by design.  Neither is acceptable and no other AV product on the market does this.

Patience?  This was reported in fall 2016.  This specific thread started in April 2017 but all you have to do is search the forum and you will see many other reports / complaints starting almost (1) year ago.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

Same issue, it seemed to go away for a couple of weeks when last reported, but has just come back again this morning.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Perhaps telling us when this will be resolved will manage the complaint machine. 

This is an incredibly annoying issue. And to so that you could not release a fix because you are waiting for a major release is complete nonsense. 

What you are really saying is that you don't think it is a big deal. 

Earning a reputation for spamming your customer's computers with ads will impact sales. 

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

THESE POPUPS ARE ARE SO ANNOYING AND SHOW UP EVERY DAY.

PLEASE FIX IT. EVERY NOTIFICATION HAS BEEN DISABLED AND IT'S STILL SPAMMING ME. READY TO QUIT YOU FOR JUST ABOUT ANYTHING ELSE, INCLUDING GOING -WITHOUT- ANTIVIRUS.

Fire your marketing people who thought autospamming all your users was going to be a smart thing to do.

Be a smart marketer. If you wanna market people, market them when they are downloading definitions, or otherwise bored out of their mind. You do not have the right to pop-up on people's desktops. Google would ban you for stupidity. The rest of us want to quit you for stupidity.

And I've owned some Norton since like mid 90's. So stop treating us like children.

Shame on you. How do you fix it, now?!

Kudos0

Re: Disable Pop Up Tray Marketing notifications

THESE POPUPS ARE ARE SO ANNOYING AND SHOW UP EVERY DAY.

I hear ya'.

Users may submit their concerns thru Norton Feedback & Product Suggestions.

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

bjm_:

Users may submit their concerns thru Norton Feedback & Product Suggestions.

Hi bjm_:

Symantec employee Matt Phillips posted the following comment <here> on 05-Jul-2017 regarding the "YOUR NORTON SUBSCRIPTION WILL SOON INCLUDE MUCH MORE" pop-up shown in Mount RushRob's original post:

The last message, the vertical rectangular box, is part of the in-product messaging and can be disabled in the manner mentioned by @M3gatron (via the administrative settings / special offer notification). We do not currently have reports of that option not successfully disabling those specific messages (always the vertical rectangular box). If you have turned off "Special Offer Notification" and continue to see those specific messages, please let us know.

and added the following <here> on 31-Jul-2017:

The support team has a ticket open and we are working on reproducing the problem and reviewing the flow with the product team to understand the variables that create messages that do not allow for a message-specific opt-out. I will update this ticket again when I get an update

 If Matt's aware of the problem and there's an open ticket then I'm not sure that submitting a product feedback form or product suggestion is going to help speed up a bug fix.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.0.85 * MB v3.1.2

Kudos0

Re: Disable Pop Up Tray Marketing notifications

I hear ya'.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

....and it just keeps coming back....

Incredibly annoying.

Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

I've been annoyed by this for a couple of years now, and I've tried most of the suggestions in this and other threads.  As of yesterday, I've simply uninstalled the Norton software.  Is it a small issue? Yes.  Should I have control over being pestered by "advertisements" for software that I paid to use?  Also yes.  This could have been prevented by simply having a button on the annoying "advertisements" that allowed the user to turn them off - and of course having software that actually honored that request.  I may be slightly less safe relying on Windows Defender, but it sure feels good to have finally sent a message to the company (albeit an admittedly insignificant one - I'm guessing the loss of the $100 or so they would have gotten from me next month to renew the licenses I had won't exactly break the bank). 

Kudos3 Stats

Re: Disable Pop Up Tray Marketing notifications

As mentioned before, Symantec need to be made aware that this type of *marketing* is winning NO customer goodwill.

Rather, they are voting with their wallets and moving to less obtrusive software.

Can you PLEASE get onto whoever makes these marketing decisions ?

Windows 10 Home X64 Norton Security Premium---Current
Kudos3 Stats

Re: Disable Pop Up Tray Marketing notifications

Symantec apparently learned nothing from last year's Norton Shopping Guarantee fiasco where they tried to convince users they needed NSG protection to "increase buyer confidence with online transactions".  See Rainbow_2's  screenshot in the thread How to get rid of Shopping Guarantee from Chrome  - in that case Symantec at least added a "Don't ask me again" link on the pop-up Chrome users saw every time they visited the website of a participating merchant, which I don't see in the "YOUR NORTON SUBSCRIPTION WILL SOON INCLUDE MUCH MORE " pop-up ads being discussed in this thread.  After several customer complaints, Symantec eventually released a fix in Norton v22.8.1.14 that allowed users to hide the NSG icon in their Norton Toolbar.

Users might also want to read comments by Symantec CEO Greg Clark in the Reuters article Symantec to Acquire LifeLock for $2.3 Billion about Symantec's plans to increase revenue from LifeLock to offset declining sales in Norton consumer products.  I imagine there weren't enough Norton users rushing out to pay the monthly fees for LifeLock's identity theft protection services, even with the 10% discount currently offered <here> to existing Norton customers, so the latest sales tactic is to add this "free" feature to Norton subscriptions to try and attract new customers - and keep existing customers who were thinking about dumping their product.  I don't know why the folks in marketing think the best way to create a "buzz" about LifeLock is to spam their customers for months on end with intrusive pop-up ads.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.0.85 * MB v3.1.2

Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

Kudos0

Re: Disable Pop Up Tray Marketing notifications

I'm another frustrated customer.  I just got the stupid Equifax alert.  Why does my AV think it should give me news alerts?!!?

And now I find out it will also keep asking me about the browser add-ons after every major/minor update???

I'll be looking for another AV that doesn't want to be "chatty".  If I wanted useless pop-ups every day I can get that for free from some random malware.

Kudos0

Re: Disable Pop Up Tray Marketing notifications

All: Live update. The advertising popup issue was fixed per this thread. Once updated your version should be 22.10.1.10 with the latest patches applied.

https://community.norton.com/en/blogs/product-update-announcements/norton-22101-product-update-available-now

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Disable Pop Up Tray Marketing notifications

All: Many apologies for the last link. The tray marketing issue is still being worked on. What that patch is released it will be posted in the same thread as linked above in my last post. Have a grand Monday everyone.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Dude....everyone makes mistakes.  But geeez .... we are holding on and not switching to a competing product. 

Norton needs to fix this. 

I use my computer in a professional music studio. I can't have stuff popping up on the screen while we are recording sessions. 

Do better. 

Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

The latest release does in fact change the behavior of the annoying popup ads.  However, their "solution" was to instead hijack the browser after installing Norton Security while displaying options to install the various add-on features.

Your company just doesn't get it.  In many ways forcing a redirect of a browser is even worse than the popup ads.  It is ironic that redirects are performed routinely by malware, the very thing the product is supposed to protect against.

STOP FORCING ADVERTISING DOWN CUSTOMER'S THROATS!!!!

Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

@Quaz4

@potomacpctech

Please allow me to enlighten you both to the fact that we Guru's, are simple "users" of the very products we are assisting you with when you have issues. We are NOT paid to assist nor are we in any way employees with Norton/Symantec, however that would be an awesome job. I ask you to please bear that in mind when you become frustrated with something that doesn't have an over night fix. Please contact support through a chat session if you wish to vent with an Norton/Symantec employee about the products you are using. http://norton.com/chat

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos1 Stats

Re: Disable Pop Up Tray Marketing notifications

"We Gurus". Allow me to enlighten you as well. Periodically people directly from Symantec do reply on these threads and one in particular has replied on this thread several times. My comment was not to you or any other "Guru" so get a grip and go focus on your kudos.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Disable Pop Up Tray Marketing notifications

That is brilliant. One of these days when you move out of your parent's basement and get a real job (or even own an IT consulting company) you will get it. Until then, kudos and India based scripted chat to you.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

FWIW!! I've tagged the thread requesting escalation. An admin should review the tag as soon as they see it. Please watch the thread for an admin or Symantec employee to respond.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos2 Stats

Re: Disable Pop Up Tray Marketing notifications

 potomacpctech

The latest release does in fact change the behavior of the annoying popup ads.  However, their "solution" was to instead hijack the browser after installing Norton Security while displaying options to install the various add-on features.

This behavior was explained by Norton employee matt_phillips   in this post above.   https://community.norton.com/en/comment/7566611#comment-7566611

One note I would like to add with respect to the advisories around browser extensions: whenever we push out a new minor or major version, you will be prompted to re-add the extension/add-on.

Not that I agree with this behavior. Just pointing out that this is not new to the latest release.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

This is not what I'm referring to. The browser redirect is something new.
Kudos0

Re: Disable Pop Up Tray Marketing notifications

In the past, the pop up noted you may not have all security features enabled, then if you click on the pop up, your browser would open.

What you are saying does sound new.

Things happen. Export/Backup your Identity Safe data.

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