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Kudos0

Disappearing Apps

BOTH of my kids iphones are having the disappearing apps issue.  Even Norton Family Browser is missing.  Then suddenly, they will all appear again.  This changes the formatting that my kids have set up, rearranging all of their apps.  I do NOT use Time Supervision, so that isn't the issue.  This is a huge pain, that happens every day.  I've created a brand new profile for my daughters, but the issue returned after 1 day.  My sons never did it for months, but just started doing it.  I removed his Device Mgmt and reinstalled it, but I don't know if that will work or not.  I need a real solution to this, as this issue renders the product unusable.  

Replies

Kudos0

Re: Disappearing Apps

Hi Steve,

We are investigating this issue. We would like to have more information on this to analyze further. Have sent you a private message regarding the same.

Thanks,

Pradheep

Kudos0

Re: Disappearing Apps

Having the same problem.  Please advise on a fix.

Kudos0

Re: Disappearing Apps

@homedad76,  Here's what I did to resolve.  I remove the app and mgmt from my daughters phone so there was no trace of Norton software.  I then deleted her Norton profile on the mgmt portal, and recreated a new one for her.  Then I reinstalled to her device using the new profile, and all is good ever since.  That was about 2 months ago.  Hope this helps.  

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