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Kudos0

Discontinued? Where the notification?

So I happen to visit this site to see what fixes or upgrades are happening with this wonderful device you sold me. Only to find out it was canceled, end-of-line. 

Why was I not notified? Why is nobody being notified? You spam advertising to buy it, you know my email being an active customer. I get plenty of advertisements from Norton for your other active products. Why the secrecy? Embarrassed, you hoping it will all just go away like a bad dream. Even on Amazon they are still selling this device as though it is an active product. Don’t you care?

You obviously seem glad to take money, but can you please notify your customers you claim to care about what is going on? What will happen to my device? Will it become a brick, will it need replacement? I feel such a fool for buying into this device, didn’t even make it to a subscription upgrade and it is history.

At least pin a topic at the top of this support site notifying the state of this product. How difficult would this be? Seems obvious no one at Norton cares, except in getting our money. 

Caveat emptor - let the buyer beware!

Replies

Kudos0

Re: Discontinued? Where the notification?

Kudos2 Stats

Re: Discontinued? Where the notification?

So whats your point, I came here on a whim and happened to find this info. Where was the email notification for those value Norton Core Customers. Providing notification and advice.

I bet I will get notified to renew my subscription. 

And why is it not pinned at the top of page, "Product Discontinued". Is this not worthy information?

Kudos0

Re: Discontinued? Where the notification?

Tuor:

So whats your point, I came here on a whim and happened to find this info. Where was the email notification for those value Norton Core Customers. Providing notification and advice.

I bet I will get notified to renew my subscription. 

And why is it not pinned at the top of page, "Product Discontinued". Is this not worthy information?

My point is that you agreed to the EULA.  That said... I support and agree with your comments.  

  • Norton Core Phone Support
    (U.S. Only):
    1-855-966-7866
Kudos2 Stats

Re: Discontinued? Where the notification?

Tuor. I also agree that customer notifications SHOULD have taken place already, as a Core owner I haven't received a notification either. I HAVE put some questions directly to the Core Team concerning what happens to Core before EOS (end of support), and offered some alternatives in this thread.

What is also important is those who own Core and allow their current subscriptions to end without renewing, should be immediately addressed. Core should be wiped clean of its current firmware on customer demand. And generic firmware made available immediately, put in its place which strips it of ALL Norton Cloud services AND the app it depends on to function. It should then be accessible via any production web browser and usable as any other router could be. The firmware proposal in my link would be a great candidate. The loss of Core as a functioning device can then be avoided keeping it from becoming a mantle piece or finding its way into the rubbish. I HOPE the team listens.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Discontinued? Where the notification?

SoulAsylum

I hope they listen to your suggestion as that sounds really good instead of the core becoming useless.

Tuor

I agree with you about the notification