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Kudos0

Dish network and Norton Core

I talked with a Norton representative and we tried to trouble shoot why I can not get into "mydish.com" website.  We finally found out that if I bypass the Norton Core (connect directly in my modem) I can access the website.  Connected to Norton Core I get message "This website can't be reached".  He went through everything and no luck.  Blue Coat sent email saying site said The error you are seeing is a generic network error- it should not be blocked based on the categorization and you should be seeing a different error if it was being blocked due to security or content category.  What does that mean?? We categorized it as Entertainment  Technology/internet.  This is the only site I have ever had a problem with.  Does the same thing on all Browsers.  Windows 10.  MSI laptop and also with Android cell phone when connected to home wi-fi.   Anyone else have this problem?

Replies

Kudos0

Re: Dish network and Norton Core

Hello Joe. Please post a screenshot of the error you are seeing using this article for us to review. Do you have parental controls set on Core?  Also. What is your current Norton product and version? My recommendation is clear ALL your browser(s) caches and cookies, then reboot your device. Then power cycle Core AND your modem at the same time. Recheck your connection to the site.

I use Core and on the Android mobile app as well. Below are screenshots to the site in question. I don't see any issues getting to the site, and SafeWeb within my browser shows green. The SafeWeb site shows the website as "untested" as well. Having it tested would require the site owner, Dish, to submit the site to have it manually rated. 

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Dish network and Norton Core

Thanks for reply.  With Norton Tech. we did all reboots.  Unplugged modem and core, waited over  minutes etc.  Even reset core. He could not figure out a solution.  No parental controls.

Have tried to send you a screen shot but can't figure out how!  Keeps wanting to save as html and won't upload.  Tried to copy and pasted with no luck.  New to trying this and haven't figured it out yet.  Snipit shows and I have saved and still no luck in uploading.

Kudos0

Re: Dish network and Norton Core

What version of Windows are you using? Windows 10 has Snip and Sketch which you can get a screenshot with, save to your desktop then post into your next post using the IMCE icon in the comment bar. Its two icons to the LEFT of the smiley face icon. Click it, chose Upload, the choose a file, you can select where the screenshot is by clicking the file and then upload. When its uploaded click INSERT FILE.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Dish network and Norton Core

Got it.  This is what I always get on the web page no matter what browser I use.  I have no parental controls.

Hope I can remember how I did the screen shot.  Thanks for directions.

Kudos0

Re: Dish network and Norton Core

Not sure what "image in Moderation" means.  Will try again.

Kudos0

Re: Dish network and Norton Core

Unless it is the DNS service you have selected in Core, it is not a Norton Core issue, as I am also able to reach the website using Core.  Try flushing your DNS cache:

https://www.whatsmydns.net/flush-dns.html

Other suggestions can be found here:

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-loa...

Kudos0

Re: Dish network and Norton Core

Not sure what "image in Moderation" means.  Will try again.

New users posting images need to wait for a forum admin to verify the image has no inappropriate/illegal content. Forum Gurus can see the images while they are still in moderation so we can help with a diagnosis/solution.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Dish network and Norton Core

Thanks.  I ran the dns flush.  No help.

I clicked on Running Windows Network Diagnostics on the page.  It came back "Your computer appears to be correctly configured, but device.   Detected or resource (my.dish.com) is not responding." 

Thanks for everyone's help.  I guess I can live without going to that page or I can connect computer to just the modem if I need to.  Weird problem but seems only to be on my modem/norton core that it is happening.

Kudos0

Re: Dish network and Norton Core

Try choosing a different DNS setting for the Core and test. As you got no detections when directly connected to the modem, maybe choose your ISP DNS settings to test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Dish network and Norton Core

Try flushing cache and cookies in Chrome. The screenshot show Chrome as the browser being used, the URL is timing is. Meaning its not answering up to requests on the specific browser. Also check Chrome for any proxy setting that Dish may be having an issue with.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Dish network and Norton Core

Not just Chrome.  All my browsers get the same result.  Explorer, Foxfire and Chrome.

Tried changing DNS to ISP's DNS and same results.

Thanks for everyone's suggestions.  As I said, I can get on site if I bypass my Norton Core.  Makes no sense to me but will live with not getting on mydish.com site. At least I know I can if I go mobile with cell or plug modem directly into computer.

Kudos0

Re: Dish network and Norton Core

Hello

Do you have any other security product installed? Did you clean out your previous security program thoroughly using the removal tool from the previous program and then restarting?

Have a Good Night and Happy Holidays and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.