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Kudos6 Stats

Dislike of new Identity Safe

What a dissapointment. First it fills in fields even within an admin interface for my websites. So everytime i want to update a page it changes the name, so I had to disable auto fill. Second and the most irritable is I had all my logins in folders that were important and organized. Now, they are just scattered all over the place without the folders making thigns an absolute nightmare. Aboslutley ridiculous as all my organization  is gone. My company and my secretarys relied on that organization.

Why did you guys mess with a system that worked?..I get making things better, or even side step better, but worse. not cool.

Replies

Kudos5 Stats

Re: Dislike of new Identity Safe

There are many of us that agree with you!  The new Identity Safe seems to be a major step backwards in many ways.  We can only hope that Norton will make it better but considering the pleas to return to a local vault option were ignored we probably won't be listened to on this matter either.  Norton seems to have become of the mind that they want is good for the customers, the customers don't know what they want!

Kudos1 Stats

Re: Dislike of new Identity Safe

Hi,

Your complaints have been expressed directly to the team by a number of users. They are taking them seriously and I'm hoping that as they work to resolve other problems they will make some, in my opioion, very necessary changes to the UI.

Only time will tell. And we can keep making our displeasure known.

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos4 Stats

Re: Dislike of new Identity Safe

So here we are Symantec - deja vu all over again...  

And just like last year, and with the exact same and total disregard of the many dislikes, critiques, and alternative suggestions voiced by the beta testers, you have once again chosen to push out another not-ready-for-prime-time release of your main-stay Norton security product lineup...   Congratulations!  

IMHO...  

Regards,

John

Kudos2 Stats

Re: Dislike of new Identity Safe

Thanks for the reply guys.  Glad to know im not the only one with issues. I wish we would get an answer though, Are they going to address this?, or are they going to sit on for ages. I for one am at a point where the frustration now is only goint to get worse. Knowing what will happen and how soon if ever is a deciding factor whether or not I will keep or drop NIS. I and my employess rely on this so much that the added hassle of what they have changed it to is not something I want to deal with.

I just renewed my subscription also prior to downloading new version and right now at this point I wish i didnt.

Kudos0

Re: Dislike of new Identity Safe

Hi GFL,

 

 

         Sorry for the trouble you are facing.

 

With latest NIS/N360(2014) we had converted "Folders" into "Tags".

 

"Folder" stores Logins alone but "Tags" can store "Logins/Address/Wallets/Notes".

 

Launch Identity Safe UI and click on "Tags", you should see all your Folders converted as Tags and shown under it.

 

Tags are useful in organising data, for example:- you can store all your Office Logins, Office Address, Office Credit Cards  under a single Tag called "Office". 

 

 

Kudos4 Stats

Re: Dislike of new Identity Safe


viveksu wrote:

Hi GFL,

 

 

         Sorry for the trouble you are facing.

 

With latest NIS/N360(2014) we had converted "Folders" into "Tags".

 

"Folder" stores Logins alone but "Tags" can store "Logins/Address/Wallets/Notes".

 

Launch Identity Safe UI and click on "Tags", you should see all your Folders converted as Tags and shown under it.

 

Tags are useful in organising data, for example:- you can store all your Office Logins, Office Address, Office Credit Cards  under a single Tag called "Office". 

 

 


If I have the "dislike" button, I would definitely dislike your post. Your firm, when designing and improving this product, didn't think thoroughly. Don't you even expect the new Norton Identity Safe to automatically store the old folders and combine them with the new system "Tags"? Now, I am having the same problem. I've got tons of login details, with no folders, no sub-categories... I've had headaches for days trying to figure out where my logins are. And now, I've got another problems with multiple accounts. You guys just don't even read my post here: http://community.norton.com/t5/Norton-360-Norton-Internet/Problems-with-Norton-Identity-Safe-that-comes-with-Norton-360/td-p/1026281.

I don't think you guys take it seriously right? If that is the case, I would choose to uninstall the product and will never buy any of your products. Thank you.

Kudos2 Stats

Re: Dislike of new Identity Safe

Ok, I get the tags.. but wow what a mess. First off, each time its opened it opens the tags to show all under it... Spent 15 minutes closing each one to make a nice "folder list", only to come back and have them all opened again. On one machine,  for instance 200-300 plus of folders with tons of links under them. can you imagine them all opened up at the same time?

next when we began to build the tags, it took 20-30 minutes on my machine to even get them to work... Ok so you figure one time deal right, wrong...Everytime you need to go back to the tags, it rebuilds it and you cant do anything while this 20-30 minutes occurs.

next, nothing in alphabetical order... 1000's of folders just scattered all over the place with no organization...

What a COMPLETE and utter Disaster.....

Kudos2 Stats

Re: Dislike of new Identity Safe


viveksu wrote:

Hi GFL,

 

 

         Sorry for the trouble you are facing.

 

With latest NIS/N360(2014) we had converted "Folders" into "Tags".

 

"Folder" stores Logins alone but "Tags" can store "Logins/Address/Wallets/Notes".

 

Launch Identity Safe UI and click on "Tags", you should see all your Folders converted as Tags and shown under it.

 

Tags are useful in organising data, for example:- you can store all your Office Logins, Office Address, Office Credit Cards  under a single Tag called "Office". 

 

 


 That's probably not a bad way to do it if it had been done that waydone that way fro from the beginning. Since it wasn't most of us created our own systems within folders.   Now when you created the new system  it merged what we had into a complete mess . 

Kudos2 Stats

Re: Dislike of new Identity Safe

Thank you for your reply.. but im not getting your statement. What you say is allready known, its the implementation and design of execution that is ridiculous.

My previous post states I get the tags, its how it works that is deplorable.

Kudos0

Re: Dislike of new Identity Safe

I have two problems (well, more, of course) but these are biggies with me.

We're seniors and don't see very well.  Those orange boxes, with teeny-tiny fonts, are driving us NUTS!  How do I change the color of the boxes and enlarge the font!?!?!?

Kudos0

Re: Dislike of new Identity Safe


GFL wrote:

Thank you for your reply.. but im not getting your statement. What you say is allready known, its the implementation and design of execution that is ridiculous.

My previous post states I get the tags, its how it works that is deplorable.


My point was that if Tags had been there since the inception of identity safe they might not be so bad because we would've all set up our systems using them.  However, in the inception up until this release we have had folders and have learned to use them to do what we want.  Having the system automatically change folders into tags really made a mess of everything. 

Kudos3 Stats

Re: Dislike of new Identity Safe

That may be true to an extent.... But there are ways to minimize the issues.

1) Convert folders alphabeticaly. Right now its just HUGE mess making any organization a thing of the past.

2) Everytime you go into tags, it takes time to load them up. i understand on first conversion taking time (15 minutes aprox it took) but everytime you go into there it takes that time again, even backing up seconds after leaving, 15+ minutes again.. Ridiculous.

There is much more, but these 2 issues are on the top of my list at the moment.

Kudos3 Stats

Re: Dislike of new Identity Safe

It takes 55seconds to create Tags on my system and then they are not formatted the way I would like them. The old Folders method was instant and it worked. Tags is a failure.
Symantec need to remember that not all of us use Tablets and we don't want or need an automated formatting system that takes the "intelligence" out of our design. Please go back to the old folders method.
Kudos2 Stats

Re: Dislike of new Identity Safe

Change the ignore site, so you can temporarily override by selecting saved log ins. We run multiple sites and when you login, you have to select "stop Ignoring" then once logged in and inside have to tell it "Ignore this page" or it fills in every single field on any page visited with gibberish that can ruin the sites if not noticed by overwriting fields that can be accidentally saved.

The last version of Norton did NOT do this.  I hate this version with everything I am.  Hopefully a fix to all this madness is taken care of. As i am on the fence to drop this whole system and go elsewhere and by the looks of it IM not alone.

Kudos11 Stats

Re: Dislike of new Identity Safe

What a joke - just upgraded for 2 years and found the identity safe had changed once again. Not for the better mind you.

Not that Norton are at all listening to their valued customers. So many complaints about the identity safe - nothing seems to be done by Norton - are they that vain that they think they will not loose customers over this....

.

I am totally at a loss as to why Norton even changed the Vault in the first place. It was working fine in 2012.

You had a local vault, folders that you could neatly organise. ALL WORKING FINE

What a pain - not only have we lost the option of a local vault - thousands of customers **bleep**ing about this alone.

Then Norton decide to stuff up all our folders.

You now have to log on to identity safe; then click on the Identity Safe App; then close all the open folders first.

And then to top it all off - the folders are not even in any order or any option to do so.

What happened Norton - did you employ a new CEO paid millions of dollars to figure this one out. What about a solution that makes your customers happy ?????

Kudos3 Stats

Re: Dislike of new Identity Safe


crocboy wrote:

What a joke - just upgraded for 2 years and found the identity safe had changed once again. Not for the better mind you.

Not that Norton are at all listening to their valued customers. So many complaints about the identity safe - nothing seems to be done by Norton - are they that vain that they think they will not loose customers over this....

.

I am totally at a loss as to why Norton even changed the Vault in the first place. It was working fine in 2012.

You had a local vault, folders that you could neatly organise. ALL WORKING FINE

What a pain - not only have we lost the option of a local vault - thousands of customers **bleep**ing about this alone.

Then Norton decide to stuff up all our folders.

You now have to log on to identity safe; then click on the Identity Safe App; then close all the open folders first.

And then to top it all off - the folders are not even in any order or any option to do so.

What happened Norton - did you employ a new CEO paid millions of dollars to figure this one out. What about a solution that makes your customers happy ?????


What you said!

A little bit of knowledge is... well a little bit of knowledge.
Kudos6 Stats

Re: Dislike of new Identity Safe

I have to agree with Crok here... besides my issues stated above, plus crocs and more,  this verion of identity safe is ridiculous. After my crew and myself jump thru hoops everyday manipulating this debockle, im surprised someone hasnt just said screw it.... Allready had a few mishaps with inner codes being filled in by identity safe that should never happen..never did that with the other setup. The tags are jumbled mess, not in alphabetical order... i could go on and one, its just simply a disaster and Norton top brass should be ashamed of what they did.

Kudos2 Stats

Re: Dislike of new Identity Safe

A potentially “product killing” combination of uncaring indifference (blind arrogance, really) and the delusional belief that regardless of how badly they muck up their product, customers will continue to buy it anyway…  IMHO.

Regards,

John

Kudos3 Stats

Re: Dislike of new Identity Safe

I have been wavering on whether or not to update to the 2014 version. From the sounds of it, in this and other topics, I am going to hold off as long as possible, because it sounds like they took something we had just gotten used to and dumbed it down again, It's like the Norton main screen looking like something for a 5 year old. I guess I will be forced shortly to update because Norton only supoports one version back of Firefox. Just like the Local vs Cloud I'm afraid, they want to make something that works for a small niche (tablets and phones) and disregards what the majority want. I will be amazed if anything gets changed.

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Kudos4 Stats

Re: Dislike of new Identity Safe

Thank you all for your replies and support.

I just discovered that not only are the tags not in any order, our logins within these tags are also not sorted. Nor do we have the ability to do so.

This is a disgrace. I have used the Vault since it was first available. With great joy, I was happy to now be able to safely store my passwords and logins all in one place.

Everything was neatly sorted and I knew where I stood. When folders were first introduced things started to look even better. I understand that we have to keep moving forward, however, I have always believed that to be in a forward direction. The Vault has only gone backward with each further upgrade, I'm sorry to say.

I was first of all not happy when, without any real notice to me, my vault was moved from being on my computer to being held online with Norton. No choice was given here, it was simply dictated "you will do what Norton wants" - Many complaints - still NO solution. You just have to do a Google search to see how many.

Personally I do not like the idea of all my personal details being held in a "cloud" somewhere. Look at all the large businesses that have been hacked into recently, the latest one was Adobe. Makes you wonder how safe we all really are ??

Now again we seem to have been given no notice, nor any option to the latest upgrade, which I can only describe as a total disaster.

This product is totally unusable in its current state.

Norton needs to urgently address the following issues:

1 - give us back the option of having online or local vaults - should not be difficult, since it was there to start of with.

2 - give us at least the ability to sort our new tags

3 - give us the option to sort our logins within these tags

In protest I have deleted my online vault and disabled my Indentity Safe. And will no longer recommend Norton product to others until these issues have been addressed and fixed.

If we all did the same and posted this online we may see some action.

Thanks to you all.

Kudos2 Stats

Re: Dislike of new Identity Safe

Well said croc.  I wonder if they even give a crap.

Moving forward with progress is just that, forward..Even a side step would have been ok..But backwords, WAY backwards inexcusiable!!

Kudos0

Re: Dislike of new Identity Safe

I too was very disappointed with the loss of folders.

For those of us with a large number of logins and the desire for organization, folders were the answer.

I don't see how tags could ever replace folders for effective sorting.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos3 Stats

Re: Dislike of new Identity Safe

I have to agree with everyone else on this - the new vault has so many issues it is pointless using it - I have reported numerous sites where it causes problems.

The main issues seem to be:

a) Terrible colour scheme / font size / drop down bar - think they must have employed a 14 year old using a mobile phone to design this.

b) Fills in fields on forms you do not want filling (even overwriting existing information without asking!)

c) If you disable autofill, this helps but the drop down bar will appear and disappear at will on some pages as you type - making the page jump all over the place

d) If you disable autoFill - you can't easily get it to fill in the Paypal login details on the ebay checkout page!

e) There is no option to revert to a local vault if you choose the online vault

f) Online vault is slow to use and access

g) No way of organising or sorting your 'tags' and logins contained in them...

h) Try copying a password without first viewing it - you just get ***** - so why bother allowing the copy option?

i) Drop down bar does not always show the options - or respond to clicks - particularly in Firefox

j) Is it called ID Safe, or Norton Vault?  They don't even seem to be able to stick to the same name!

Will Norton listen or change?

We can hope so.  But unfortunately, like Microsoft and Windows 8 they do not care about the users feedback - instead relying on their reputation as a market leader to bring sales.

They will only look at this again once enough people stop renewing Norton or demanding money back!

Enuuk PHP Auction Programmer
Kudos4 Stats

Re: Dislike of new Identity Safe

I have actually now decided to cancel my renewal and demanded a refund - I wouild recommend others consider doing the same!

Made me smile when the chat representative wrote:

John Michael: The new ID safe feature is improved and was built to create more protection to the log ins of our customers.

John Michael: Would you want me to walk you through on how does it work?

John Michael: I can show you that it is better compared from the old version.

John Michael: Would you want me to do a remote connection for the navigation?

 

Think we all have our own views on that

Enuuk PHP Auction Programmer
Kudos1 Stats

Re: Dislike of new Identity Safe

John Michael: The new ID safe feature is improved and was built to create more protection to the log ins of our customers.

**LIES**

 

John Michael: Would you want me to walk you through on how does it work?

**No, Ive had enough allready**

 

John Michael: I can show you that it is better compared from the old version.

**LIES**

 

 

John Michael: Would you want me to do a remote connection for the navigation?

**NO**

 

Im just about there also..This thing is sad beyond belief.

 

Kudos3 Stats

Re: Dislike of new Identity Safe

vivesku...I do NOT like tags. I like FOLDERS. I like using different folders under different groupings of logins, notes, etc. I am not of the Social Media generation that loves to "tag" everything. I am 46 years old, and worked as an air traffic controller and then administrative assistant, so I like TRUE organization. Add to that the issue that the new ID Safe is slow as molasses, and has the other problems listed by all the other posters in this thread, and there is no explaining away the piss-poor appearance and function of this new Norton product.

 

I wish to God I had seen this forums before updating my NIS product, but I trusted Norton not to screw my experience with them. Ha ha on me! Now, Norton has just dropped into the same realm as Sprint for me when it comes to trusting you guys on the updating scene....and that is not good at all. I have defended you guys for several years now to those who hate Norton and bring up the old clunkiness from the early 2000s as their reason for doing so. At this point, I cannot defend you anymore....nor recommend you to anyone. Clunkiness and disorganization is not something I can defend.

Kudos1 Stats

Re: Dislike of new Identity Safe

Identity safe is at best anoying and at worst dangerous.  I don't trust "the cloud".  To many people have access to it directly or in a development environment.  When I chose to "sync" with the cloud to get my ids onto a new computer, I had NO idea that it would lock my ability to have it on my local copy.  I have after wasting several hours trying to get back into my safe I was able to export the safe.  But to what purpose.  I still can't use it unless I connect to Norton.  What happens when something screws up and they "loose" the database ect. 

Also how if I so choose to leave Norton for another product, which is getting closer and closer to my opinon should be done, how do I get my data out.   Give us BACK folders and local safes with the option of updating our local copies from the web. 

I also am concerned with the lack of privacy we are just handing over to big business for the sake of convenance.  Big Brother is watching and it is Big Business.

Kudos1 Stats

Re: Dislike of new Identity Safe

I agree that ID safe would work better (without all the inherent delays particularly when trying to search for logins etc), if it operated as a local system, with the ability to store it on the cloud so that you could save it there (presumably with 128 bit encryption or better) and download it to install on another PC.

You can export the ID safe data as a csv file for importing into other programs and accessing on your computer, or download it as a dat file for uploading back into ID safe if something happens to the online cloud.

Personally I am looking to switch to Kaspersky Pure 3.0 which seems to offer the same things as N360.  I have 42 days left on my current N360 subscription - I doubt any of the issues will be solved in this time (especially as some of the issues were reported by me over 12 months ago)....

Enuuk PHP Auction Programmer
Kudos0

Re: Dislike of new Identity Safe

I clicked on this thread out of curiosity, not realising the new version of ID Safe was such a pain - because it isn't for me.  I have all my logins in bookmark folders, eg "Forums", so I log into ID Safe or click on "Open" if I load the website first, and then ignore the UI.

Ian

Kudos2 Stats

Re: Dislike of new Identity Safe

That's interesting Ian - are you using a separate version of ID Safe, or the one built into Norton 360?

The latest version of ID safe built into N360 does not provide folders to store your logins....  You can add 'tags' to each login, but then you just end up with a load of tags which are unsorted, and you open the tag to find a load of logins with that tag - again all unsorted.

Maybe it depends on how many different logins you store in the vault and whether you have more than one logon for the same site - I have over 450 on mine - although there are several which seem ot be duplicates or nonsense.

I also find that ID safe behaves a little better in IE10 than in Firefox...

Enuuk PHP Auction Programmer
Kudos3 Stats

Re: Dislike of new Identity Safe

Imagine a filing cabinet with 300+ folders with 300+ subfolders all tossed in a cabinet with no alphbetical order to any of them.  That is ID safe now. Great Job Norton, real class act.

Kudos0

Re: Dislike of new Identity Safe

I think what Ian is doing is opening a webpage or forum using the favorites from his web browser and then letting the vault the credentials to log him in.  Using it this way it functions no different than it used to once you login, except it seems to be a little slower.  The problems only come in when you try to search within the vault to find a site you want to log into.  That's when the lack of having folders really becomes a pain!  Tags, except when used in social media are useless!

Kudos0

Re: Dislike of new Identity Safe


GFL wrote:

Change the ignore site, so you can temporarily override by selecting saved log ins. We run multiple sites and when you login, you have to select "stop Ignoring" then once logged in and inside have to tell it "Ignore this page" or it fills in every single field on any page visited with gibberish that can ruin the sites if not noticed by overwriting fields that can be accidentally saved.

The last version of Norton did NOT do this.  I hate this version with everything I am.  Hopefully a fix to all this madness is taken care of. As i am on the fence to drop this whole system and go elsewhere and by the looks of it IM not alone.


Boy, am I glad that I've never gotten around to using that vault thing. I absolutely loathe arbitrary UI changes (like "folders" into "tags") that moreover end up making things worse. I'd have thrown a fit had I invested time and effort into inputting my logins and then had my work scrambled into an inchoate mess, as the reports seem to indicate.

I appreciate the warning.

Kudos1 Stats

Re: Dislike of new Identity Safe

msradell is right - I just use the normal Firefox bookmarks bar and group logins into categories as below.  I don't know whether the Android app would allow me to use the Galaxy in the same way (it's not mine, anyway).

Kudos2 Stats

Re: Dislike of new Identity Safe

Sounds OK until you try it but the all the tags/folders display all content when opened, even if you close them when you next open vault it has defaulted to all tags/folders open

What good is that unless the object is to cause more frustration with the new look vault

Seems to me that you are following Microsofts lead of "why have one click when multiple clicks and scolling will do"

Well done Norton for adopting a strategy of "if something works well let's change it"

Kudos0

Re: Dislike of new Identity Safe

iancol, even if you do not go directly into ID Safe, and you will at some point and you will hate it, the interface with the web is f'd up now as well. It doesn't save any password for me. Umm...that is not gonna cut it. **bleep**e this thing sucks!

Kudos0

Re: Dislike of new Identity Safe

Norton 360 v 21.1.0.18 11-22-2013

I don't post on boards much, but really, Symantec has got to find a better way to implement its new versions.  It would not hurt if along with the download of the new version of update they would include a help file with a summary of changes and maybe some instructions as to how to use new features or changes in old features.  It is not wise to pull the ground out from under the customers who are walking on it.  What are they thinking of,  I can't imagine implementing any kind major change without first informing customers of the changes or impacts.

I really don't why they changed identity safe, but they sure made my life much harder by converting my folders to tags, which, I have yet figured out how that helps in organizing your data. This identity safe lets you edit the tag name and that is it, so what, I like the folders much better, I could find what I need to quickly.   The search function is a lame way to logically organize or manage grouped logins.  If you sort your list once and reopen the list it sorted to a default you don't select, I would have been satisfied if it would leave it sorted to what I set it to.

Well, I'm done, how do I reload the v20 to get my folders back.  Unless Symantec somehow makes this lame version 21 more usable I'm out a here.

Kudos0

Re: Dislike of new Identity Safe

Are Norton even looking into this forum ??? Do they even care ??

Guess not - only 38 posts - so they don't see this as an issue.

Maybe we all need to cancel our subscription as suggested by others.

I still don't think that is going to help either.

We need more people to complain - "People Power"

Come on Norton Users add your complaints now..........

Let's hear your voices - or is it just us "oldies" ????

Don't know what else to do.........

Kudos1 Stats

Re: Dislike of new Identity Safe

There are several threads on this, so it is not just the 38 posts in this thread...

Unfortunately, Norton are highly unlikely to admit to making a mistake - they will continue to foist what they think is the latest trend on users without actually caring what users want to see (reminds me of Microsoft there....) 

I have given up on Norton and ID safe and am switching to another provider in a few days - am just fed up of trying to enter details in a web page whilst the screen bobs up and down like a jack in the box - as Norton decides I want to fill in a form / log onto a site (and the page has nothing to do with personal details or log ons) - I have reported numerous sites and you just get a standard email a couple of weeks later to say they will look at it....

Give them a couple of years and we will all need 21" monitors to allow for the extra space taken up by the Norton Toolbar and the drop down ID safe bar with its huge fonts.... and woe betide any website that uses a pop up window with a fixed size for a form (or even a SQL database in phpmyadmin that is exactly one screen's depth) - after all you don't need to be able to access the submit button do you.....

Enuuk PHP Auction Programmer
Kudos4 Stats

Re: Dislike of new Identity Safe

I have reported several also. At this point it would litteraly be easier to write every password, login down on a piece of paper and toss it into a pile. Thats exactly what they did and worse.  Looking for a new solution myself.  Norton messed up hard on this and simply dont care to do anything about it. Shamefull!!

Kudos0

Re: Dislike of new Identity Safe

N360 Identiy Safe Wallet not populating payment pages in IE10 or Chrome!!

 

Using Win 7 HP SP1, IE 11.0.9600 & Chrome, the latest gift from Norton is that what previously worked well has lost functionality with the newest version!

 

Not only is an extra step now required to access the Wallet (it is no longer automatic when on a payment request web page), but it appears that draging individual lines is the only way to populate the required credit card fields and usual billing info, rather than spontaneous populating those fields. Previous versions never limited this functionality.

 

Support was totally unhelpful and seemed unaware of the change, blaming it on IE settings or "conflicting programs". I can't believe others are not crying as loudly, but this change is unacceptable and for me it will stop further license renewals after years of use.

Kudos3 Stats

Re: Dislike of new Identity Safe

1 - I agree with what's been said in the previous posts on this subject.

Especially 'Bring back the Local Vault'.  I won't put my passwords in the Cloud, and certainly not my Credit/Debit card details.

Which brings up the point of where we stand in 'Law' if the Cloud data ever gets hacked ?

Would we be compensated if our card data was stolen and money lost ?

You are told never to reveal your details to anyone, or even not to write them down, or it would invalidate any claims.

2 - Could the multiple login options dropdown box, drop down from the "Vault is Open" button on the Norton toolbar.

With a single short line of data for each login option.

We only need to know the login options, the web address is already in the address bar.

This would stop the current drop down at the top of the page which is unnecessarily full width, unnecessarily double lined, and pushes the bottom button of the verticle scrollbar, off the bottom of the screen.

The current dropdown looks very crude, and as a previous 'postee' said, makes pages jump around like a 'jack in the box', or a case of 'catch me if you can'.

3 - I have always classed NIS as one of the best in it's field..

Especially the 'Login Vault', but now the vault has become unsightly, clumsy and almost unusable.

User friendliness hasn't even been a consideration. 

Kudos0

Re: Dislike of new Identity Safe

And there are even more problems: Firefox doesn't work well with Identity Vault. Firefox crashes upon opening the Vault.

I don't even want to use the Vault anymore.

Kudos0

Re: Dislike of new Identity Safe

tags are fine, but everytime I open the window I have to collapse each and everyone of them. I have 50-60 sites but to find things easily I had them in folders. Under the old identity safe I could go to a site quickly. now I have to collapse all 20 folders every time rendering them almost useless
Kudos0

Re: Dislike of new Identity Safe

agreed, the tags are done poorly. I used to use identity safe as my "bookmarks" for all my important sites, but now it's too cumbersome
Kudos2 Stats

Re: Dislike of new Identity Safe


boneidle wrote:

1 - I agree with what's been said in the previous posts on this subject.

Especially 'Bring back the Local Vault'.  I won't put my passwords in the Cloud, and certainly not my Credit/Debit card details.

Which brings up the point of where we stand in 'Law' if the Cloud data ever gets hacked ?

Would we be compensated if our card data was stolen and money lost ?

You are told never to reveal your details to anyone, or even not to write them down, or it would invalidate any claims.

2 - Could the multiple login options dropdown box, drop down from the "Vault is Open" button on the Norton toolbar.

With a single short line of data for each login option.

We only need to know the login options, the web address is already in the address bar.

This would stop the current drop down at the top of the page which is unnecessarily full width, unnecessarily double lined, and pushes the bottom button of the verticle scrollbar, off the bottom of the screen.

The current dropdown looks very crude, and as a previous 'postee' said, makes pages jump around like a 'jack in the box', or a case of 'catch me if you can'.

3 - I have always classed NIS as one of the best in it's field..

Especially the 'Login Vault', but now the vault has become unsightly, clumsy and almost unusable.

User friendliness hasn't even been a consideration. 


Hi, boneidle.  Just for lolz, have a look at this:

http://community.norton.com/t5/Product-Suggestions/Cloud-Based-ID-Safe-is-NOT-a-secure-replacement-for-local/m-p/784116

Note the date. 

Now, to add insult to injury - users of the current version are saddled with a GUI design that is unworkable - for anyone who has need for an organized layout of logins in subfolders - to create a rational layout to permit efficient selection of a specific desired login element.  Progress! 

Someone at Symantec needs to have their legs chopped off at the knees - and then be relegated to designing the company's schedule for trash-disposal.  In a few weeks - it would become obvious to all this person was incompetent - the smell of garbage alone would make their job-tenure problematic at best - and hopefully terminal in the opinion of all the staff inconvenienced by said incompetence (smell).

As a user, that's how I feel about the current implementation of the Vault.  It weren't broke in NIS 2012 - and nothing that has been done since is an improvement.

It is far past time for Symantec to get their finger out - and get on with turning the Vault back into something the Company can be proud of.  I don't give diddly-squat about whether or not this will inconvenience tablet users - iPhone users, Android users, or whatever.  Make a separate version for them.

I want the functionality a full Laptop or Desktop computer makes available.  I am not interested in marketing rationalizations for what has obviously become Corporate Stupidity.   This is unacceptable - and if the CEO can't make rational decisions or have those decisions followed through on despite the machinations of the marketing department - he needs to go.



There is a reason I still use NIS 2012.  And that won't change until I get at least the functionality of NIS 2012's Vault - in whatever version of NIS I "upgrade" to.  It's called an upgrade - it better be one - or I walk.

Kudos0

Re: Dislike of new Identity Safe

Twixt, start walking mate. Norton have made it crystal clear they don't care what their loyal users want. Google, Microsoft and now Norton are all the same. Very disappointing as I used to believe Norton was different.

Kudos1 Stats

Re: Dislike of new Identity Safe

I'm new to the community and I am here specifically due to this Identity Safe "issue" alone.

I'm replying specifically to this older post because it reflects my concern & subsequent actions verbatim!!  N360 has been prompting me to "update" to the newer version(s) for ever and I've ignored specifically because I have not wanted to lose my ability to maintain my local vault.  I've had them for years and am not comfortable relying on the "cloud".  With all the cyber threats that exist today why would anyone want to store all their personal & financial information virtually where one successful attack could be disaster. 

I'm sure there are aspects of the cloud environments I do not understand but ... what I do understand is the newer versions of N360 do not "allow" you to create a local vault  therefore I will not upgrade and will indeed evaluate other Security Suites for an alternative.  I've no idea what beneficial changes may have come with the recent releases of N360 

From my understanding and research this is NOT the case you are using a N360 business release.... then local vaults are still available !!!  In fact, I believe they are the default configuration for ID Safe storage.  (Reference the Jan 2014 instructions for setting up & configuring N360 Business Identity Safe.)

So I have to ask (as everyone else is) why is Norton forcing such a larger portion of their customer base to implement an ID Safe configuration they do not want when the capability to chose either still remains in "other" versions of the same product.

Clearly I am a layperson when it comes to SW development but, Human Factors Engineering and User Compatibility Test is focal to any successful release!! ~  Sadly, it seems that user feedback gets ZERO consideration during Symantec's development process .... If indeed there is a creditable, certified process to begin with.

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