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DLL getting removed improperly and other fails

I have a file that wrongfully gets flagged as a virus and this is something that has happened for years.  What is new is that telling it to restore the file and not to check it again works for a few days and then it removes the file again.  The file hasn't changed during that period.  I'm getting sick and tired of spending 15 minutes waiting for it to give me the chance to restore the file, restoring it, and a few days later have to deal with this again.

Fix please?



Re: DLL getting removed improperly and other fails

Restore & exclude this file: is not the same as adding item(s) to Exclude from Auto-Protect nor the same as Exclude from All Detections.

How-To: Report a Suspected Erroneous Detection (False Positive)

Please tell us what Norton is telling you regarding this event.
For information regarding event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste.

For second opinion choose File &or Search hash at VirusTotal.

Please review:

1) Restore an item from Quarantine

2) My Norton product alerts that the file I downloaded is not safe, and deletes it

3) My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious

4) Add items to the Signature Exclusions

5) Turn off or turn on Download Intelligence

6) My Norton product detects a file or program as a threat even after I exclude it from scan

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