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Kudos0

Do not purchase

Do not ever purchase Norton family. I have told all my friends and family and I am now writing articles on as many forums as possible. My uncle is also looking to publish a review in his magazine. The problem is the internet filtering can easy be bypassed. This can be done by downloading different browsers in Google play. There are many many different browsers available to download which Norton do not monitor. I then asked a member of Norton if it is possible to block access to google play using app control where the answer was no. I have also asked if it is possible to block APK downloads as even if google play is blocked other browsers can easily be installed using APK links. Again I got told that APK websites cannot be blocked. I find this absolutely appalling that there is no filter for this the same way there is for proxy websites. I could also not get a refund on my subscription as it was purchased more than 60 days ago and also no longer have access to order number as email address has changed. STRONGLY RECOMMEND DO NOT USE.

Replies

Kudos0

Re: Do not purchase

Hi JonaTodd,

Thanks for the feedback, but I think it's a good idea to learn how to use the program properly first before making any inaccurate conclusions.  I believe you have seen many features in the Norton Family that are very useful and parents can take full advantage of.

Norton Family recommends parents to give non-administrative rights (limited or restricted) to your child’s user account. To avoid and limit the possibility to tamper/disable the system, for example, in your case, downloading different browsers.  With administrative rights, the child is able to download any apps and browsers and many other ways to tamper the system.

If you know any parental control programs that block all the tampering actions while the child has administrative rights, please let me know.  I'd like to pay it myself and enjoy this program which doesn't exist because administrative rights were designed specifically to be able to do anything with operating system.

Thanks

Katie

Thanks Katie
Kudos0

Re: Do not purchase

Hi Thanks for your response. But just four information the child does not has administrative rights on the phone. I spoke to many people on norton live support who advised no matter who is administrator I cannot block access to google play and no matter who is the administrator you cannot block apk downloads. Therefore even through I am phone administrator on my child's phone he can still download different browsers. Further to this your Android technical team have had many attempts using rescue + to control my phone and reinstall norton family on my child's phone making me the administrator but like I said this does not block child in any way from downloading different browsers. I REPEAT. PLEASE ANYBODY BEFORE PURCHASING THIS DO YOUR RESEARCH OR PRIVATE MESSAGE ME FOR MORE INFO. ALSO PLEASE CHECK ALL AMAZON REVIEWS AS I CURRENTLY WRITING REVIEWS ON THEIR WEBSITES.
Kudos0

Re: Do not purchase

Just to confirm my child DOES NOT have administrative rights on my phone. This does not stop him going into google play and typing in browsers and downloading some. Like I said Google play is not 1 of the apps which can be disabled using app control. Also APK downloads are not restricted using any of the Internet filters available
Kudos0

Re: Do not purchase

Hello,

Thanks for voicing your concerns. I understand the child is able to download different browsers, but the product does send an email notification to the parent with the subject: "Norton Family Notification : Unsupported Browser Installed", with a clear communication on which browser the child had installed. As much as the product can be robust, there's an equal expectation that the parent frequently monitors their child's activities with the help of the product triggers (such as email or alerts received), and encourages the child on appropriate online behavior. You can also individually block these browsers in the Norton web site once you get notified and ensure the child has access to only the Norton browser.

Thanks,
Suresh

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