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Kudos0

Do not see app installed in App House Rules

I received the weekly report and see that my son installed an app that I would like to block.

When I enter my son's App House Rules, I do NOT see the app that the email weekly report showed that was installed.

Is this a bug ?

Replies

Kudos0

Re: Do not see app installed in App House Rules

Hi CMT18,

Can you please send me the following information by private message via the forum by clicking Inbox at upper right hand corner?

1. Your Norton Family account email address

2. A screen shot of the session where shows related information that the app was installed in weekly report.

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Do not see app installed in App House Rules

Today when I logged in to Norton Family, I do see the app that I want to block.

I guess there was a delay for some reason .....

Kudos0

Re: Do not see app installed in App House Rules

Great.  Thanks for the update.

Thanks

Katie

Thanks Katie
Kudos0

Re: Do not see app installed in App House Rules

Hallo 

ich habe ein ähnliches Problem.  Es wird erkannt, dass betreffende Apps installiert oder deinstalliert werden.

Diese tauchen dann aber nicht in der Liste der App sperre auf.

Wo liegt der Fehler?

Vielen Dank 

File Attachment: 
Kudos0

Re: Do not see app installed in App House Rules

Hi Vielen,

Thanks for the post.  The forum is an English forum.  Would you mind to translate your post to English?  If you are not able to, can you please post it to the forum for the particular language, someone in the forum will help you?

Thanks

Katie

Thanks Katie
Kudos0

Re: Do not see app installed in App House Rules

I am having the exact same issue.

My daughter has all those files (and many more that are still not displayed by the portal) installed in her Android phone (Sony Xperia XZ running Android 7.0).

And this is what my blocking options look like:

I am concerned about having just purchased the product yesterday and having so many issues.

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