• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Does Identity Safe time out?

I use IS with Firefox (52.0.2) so I try to keep it open as long as possible to avoid the need to re-open the Vault multiple times during the day.  But I when I am inactive for a few hours, but do not close Firefox, I am surprised to find that the Vault has closed.  Is this by design?  Or is there some way I can prevent it?

John

Replies

Kudos0

Re: Does Identity Safe time out?

It is by design. I'm not sure what the time out timing is. There is no way to change it at this time. There have been suggestions for more control over the log out timing. 

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Does Identity Safe time out?

Thanks for the quick reply, peterweb. I feel nostalgia for the day when I could open my IS Vault in the morning and use it all day (and evening) no matter what program/browser I opened.  It is not clear to me what security risk I was taking, if any.

John

Kudos0

Re: Does Identity Safe time out?

Hello John

I guess Norton feels there might be a security risk if your computer is on but in away for too long and if FF is left on for too long unused, that someone might peek at your ID Safe.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Does Identity Safe time out?

Floplot, I realize that none of us can see into the minds of the Norton designers, but if that is indeed the rationale it is not just bad business, it is offensive.  And, again without evidence, it may be that the same rationale is behind the other thing that I and others have complained about--the fact that the IS Vault closes when Firefox closes, and cannot be accessed outside of Firefox (without separately logging in through Norton Security).

Whether or not intended, the common thread here is that in order to protect a few users from their own carelessness, all users--including the majority who have zero exposure to this kind of risk--must endure continuing inconvenience.  It certainly would be reasonable to have an option for a maximum idle time, or for whether the Vault should close when I close my browser, but I don't understand why someone else should be making those decisions for me.

My view is that Norton should be providing tools for us to use (something that the company has always done extremely well), not trying to regulate our behavior.

Thanks for your concern on a holiday weekend.

John

Kudos0

Re: Does Identity Safe time out?

I see if norton does a background update it will log you out or if you just reboot your system then you have to login again. But other than that I didnt see any time out stuff

Kudos0

Re: Does Identity Safe time out?

and cannot be accessed outside of Firefox (without separately logging in through Norton Security).

If you have the online vault that you use in FF, then it can be accessed by all browsers where you have the Norton Toolbar and /or the Norton Identity Safe extension enabled. As in  IE, and Chrome.

Is there some other way you were looking to access the vault?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Does Identity Safe time out?

As discussed on other threads, it is not a question of moving from browser to browser, but rather two different issues: (1) having to log in again to the Vault every time Firefox is closed and reopened and (2) having to open IS outside of Firefox in order to edit/delete logins.  It was my attempt to minimize the first problem that led to my observation that IS times out after several hours of browser inactivity.  (NOT a background update or reboot)

Kudos0

Re: Does Identity Safe time out?

If you are referring to the FF version being totally separate from the other versions within the Norton Security product, this has already been noted. No idea why it was designed that way, but for now, that is what we have. 

There is also ongoing questions about the lack of Settings available to the FF extension, which would include the option to edit, and control the log out timing.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.