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Kudos0

Does Norton Care if my Forum Account Been Hacked ?

Ive received an email apparantly from this forum:
With the subject line: Replacement login information for mac at ノートン コミュニティ

And its subject continues with:
A request to reset the password for your account has been made at ノートン コミュニティ.

It then contains a link, which I need to click, to reset my password.

But I did not do anything to request a new password !!

There is another link at the bottom of the email, which I should click, if I want to report any security concerns !

HOWEVER: This is really dumb idea !
...because I dont know if this is a genuine Norton email, with genuine Norton links in it !

It is far safer to request a new password from the forum directly, which is what I've just done.
Obviously: I will then received another email from Norton, but at-least I know that I've requested this one.
This 'genuine' email looks very similar to the previous 'invalid' email.

Then I tried to report this to Norton, without having to click a link in their emails...
...but I couldn't find anywhere logical (on this website) to report it to !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hence This Post.

Replies

Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

mac:

[…]

...because I dont know if this is a genuine Norton email, with genuine Norton links in it !

[…]

Please see this KB Article Is this email that I received from Norton legitimate?

Hope it helps.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

Rainbow_2: Many thanks for that info.

However: That info says that emails of this type are common, & low risk !

BUT: This email appears to have been sent from the Norton Website.
& it has my correct forum-email-address & forum-name.

So it appears to want me to respond so that it can capture my (new)password !

So this would suggest that they have obtained my account info from Norton,
& possibly using the Norton system to send out that email !

I don't see how that can be low risk !

Thanks

Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

Hello mac

I will report this one as it's different I think from the usual fake emails.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

@mac, can you forward me the email you've received? A bit more information on the subject would be helpful. My email address is listed on my profile. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

Hi Tony: I've forwarded the email.

Thanks.

Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

Thanks Mac. I'll look into this and get back to you.
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Does Norton Care if my Forum Account Been Hacked ?

Hi Tony: Many thanks for your assistance.

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