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Kudos0

Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

I have been trying to figure out why I was unable to read the URL hover text that should appear in Chrome in the bottom left corner of the window when you hover over a link.  I could see it that a white background was appearing there but the text was either missing or the same color as the background -- effectively not there.

I tried disabling all my extensions, resetting Chrome, disabling hardware acceleration, unlinking my Google account, multiple themes including the default, even uninstalling and reinstalling Chrome but nothing helped.

Then, out of sheer desperation, I thought that I should try uninstalling Norton Family -- EVEN THOUGH I had disabled the extension in Chrome for my account AND it's not supposed to monitor my account anyway (a parent account).  After uninstalling NF and rebooting, I can once again read the URL hover text!!

So it looks like that's the cause, and I can understand that NF might be covering up the URL hover text to protect kids from profanity that might appear in the actual URLs.  I don't know if that's true but it's sounds like a good theory.

But it shouldn't be doing that for a non-monitored parent account!  I'm a techie and I actually look at the URL of an unknown site before clicking on a link.  I want to keep Norton Family installed, but it can't be messing with my browser when I'm using it.

Can anyone confirm if Norton Family actually does obscure the URL hover text in Chrome by design?  If so, can that feature be disabled for non-monitored accounts?

Thank you!

Replies

Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

Hi paleGreen1

I have Norton Family installed on the PC and now logged in as a monitored child, I'm able to see the link you referred when hovering over a link, for example your name (in my post and your post) in the forum.  

What device you are using, a Windows device?

Thanks

Katie

Thanks Katie
Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

all depends from yours OS specifications

www.ncsm.nl
Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

Ramzy Kushh:

all depends from yours OS specifications

So you're saying it does obscure the hover URL text on certain operating systems?

Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

KatieQ:

Hi paleGreen1

I have Norton Family installed on the PC and now logged in as a monitored child, I'm able to see the link you referred when hovering over a link, for example your name (in my post and your post) in the forum.  

What device you are using, a Windows device?

Thanks

Katie

Yes, I'm using the latest stable version of Chrome, 57.0.2987.133 (64-bit), on Windows 7 Pro 64-bit.

Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

Hi paleGreen1

I found the link below from Google chrome Help Forum.  Please check to see if it helps.

https://productforums.google.com/forum/#!topic/chrome/bmZbmoVnfYY

Thanks

Katie

Thanks Katie
Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

KatieQ:

Hi paleGreen1

I found the link below from Google chrome Help Forum.  Please check to see if it helps.

https://productforums.google.com/forum/#!topic/chrome/bmZbmoVnfYY

Thanks

Katie

Thanks Katie but I already tried all those (see my original post).  I found that link (and others with similar suggestions) and tried all the suggestions.  The only thing that fixed the problem for me was uninstalling Norton Family from my PC.

I'm going to run this way for a while and see if the problem comes back.  If it doesn't, I'll re-install NF and see what happens.  Right now I'm betting the issue will re-appear as soon as I re-install NF.

Kudos0

Re: Does Norton Family "White-Out" or Cover Up URL Hover Text in Chrome?

Hi paleGreen1

Sure.  Please let me know the following when you reinstall Norton Family back?

1. Do you see the link as the monitored child (you mentioned you are the un-monitored parent)

2. Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

3. What security product you have on the device, ex, Norton Security?

Thanks

Katie

Thanks Katie

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