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Kudos0

Does Norton need internet connection to scan?

Hello Forum Members, For the past three days my pc is unable to connect to the internet while my kindle and TV can connect. After trying countless suggestions to no avail, I decided to do a deep scan to see if any bad actors are to blame. I selected the deep scan option, clicked GO and nothing happens. My last quick scan was four days ago before my internet block. I tried running Power Eraser and it's hung up on "checking for new version". Seems Power Eraser needs an internet connection in order to start, but does it need one just to do a scan or do I have a unwanted intruder in my pc? Thank you for your time and words.

Labels: Virus Scan

Replies

Kudos0

Re: Does Norton need internet connection to scan?

It might help if you can tell us which Operating System you are running and the Norton product and version you use.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Does Norton need internet connection to scan?

Sure. Win 10. Norton Security. V22.14.2.13
Kudos1 Stats

Re: Does Norton need internet connection to scan?

Sorry to say, I'm positive it has to have internet connection for its scanning. It checks with a Insight Database to work.

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: Does Norton need internet connection to scan?

I can see it going to the cloud to get the latest definitions maybe, but if it can't make a connection, it should continue to scan with the definitions it has locally. That's the whole purpose of the product I would think, right? I'm no expert on the product, but I think I remember a time when I could scan with or without an internet connection.
Kudos0

Re: Does Norton need internet connection to scan?

My suggestion, if you haven't already done so, is to go to Windows Settings > Network and Internet > Network Reset.  You will have to re-enter any WiFi passwords but this solved an issue I was having a little while ago.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Does Norton need internet connection to scan?

Thank you for the suggesting, but I've tried that along with every known network suggestions I could fine these past few days. So far none nothing has worked. Beginning to think I might have a virus, but since Norton needs an internet connection Im In a Catch-22. Thanks again
Kudos0

Re: Does Norton need internet connection to scan?

Ok, my next suggestion would be to check the following post and pick one of the free malware removal forums.  You may need another machine to download tools and possibly a USB flash drive to transfer tools to your problem machine.  Do you have another machine, or can you borrow one?

Malware Removal Forum Recommendations

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Does Norton need internet connection to scan?

Although an internet connection is preferred because it allows Norton to use cloud-based malware definitions, the scan should still run without connectivity..  Also, malware does not normally interfere with your ability to access the internet because most malware these days needs to communicate out as well.

Are you connecting wirelessly or by ethernet?  What notifications do you get from Windows concerning the lack of a connection?

Kudos0

Re: Does Norton need internet connection to scan?

I was able to scan only in safe mode with Norton. No threat detected. I also have a free malware tool. No detection there either. Usually wirelessy, but same issues with ethernet. I'm able to ping my gateway, but no domains beyond that (google, Amazon etc). I get no response.
Kudos0

Re: Does Norton need internet connection to scan?

Try power cycling your modem and router. Then restart your computer and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Does Norton need internet connection to scan?

Those websites can fix other Windows issues too.

A little bit of knowledge is... well a little bit of knowledge.

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