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Kudos0

Does Norton Security require Java to install?

I just bought Norton Security with Backup and have begun installing it on my various devices (a mix of Win XP, Win7, Win8, Android & iOS).  I've done the install on my main computer and then used the "add devices" option to send an email to my other machines.  The Win7, Win8 and Android installs have gone fine but when I try to go to my XP box, one of two things happens:

  1. Using Chrome, I'm taken to an almost blank screen (just a Norton logo and the word "SignIn" at the top).  If I click SignIn, I get the regular login screen but it keeps complaining that I haven't entered my password (I have and it's correct).
  2. In IE, I don't even get the "SignIn" but if I go to norton.com/setup, I DO get a signin screen and can login.  However, all I see then is a screen that's blank except for the headings HOME, DEVICES, SERVICES, FAMILY and Help.  If I go to HOME or DEVICES, I get a "retrieving devices" message that never goes away.  

It occured to me that the Norton installation routine might require Java (I uninstalled java from my XP machines as a security precaution when Microsoft discontinued support for XP).  I then tried to reinstall Java.  I downloaded the JavaSetup8 executable but, when I click it, nothing happens other than showing me an hourglass for a couple of seconds.

These old XP machines are mostly just for file storage or for running some old apps that don't run under the newer versions of Windows.  I only go online with them for various software updates but I still like to keep them protected.  Is there a way to get the new Norton Security package on these machines or should I just switch over to something like AVG Free for a basic level of protection on these?

Thanks for any help that anyone can provide.

Replies

Kudos0

Re: Does Norton Security require Java to install?

Java is NOT required.

Kudos0

Re: Does Norton Security require Java to install?

Well that's good to hear!  Any idea how I get it to install, given the mostly-blank screens I'm getting when I login to Norton?

Kudos0

Re: Does Norton Security require Java to install?

Kudos0

Re: Does Norton Security require Java to install?

Did you want me to post an image of one of the incomplete screens?

Kudos0

Re: Does Norton Security require Java to install?

IE 11 manage.account works for me.  Can you try another browser..?
I posted stand alone installer for Norton Security w Backup v22.5.2.15
Do you have product key. 

Kudos0

Re: Does Norton Security require Java to install?

Hello

Have you tried changing the compatibility mode or updating the video driver? Is the CPU one of the newer ones?

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Does Norton Security require Java to install?

Thanks, bjm.   The stand-alone installer worked fine...it's up and running now.  I appreciate your help!

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