• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Does not work on Chrome. At all.

It was working OK with Firefox, but my daughter switched to Chrome. I've checked and the extension is installed and activated. However, nothing works.

Replies

Kudos0

Re: Does not work on Chrome. At all.

It was working OK with Firefox, but my daughter switched to Chrome. I've checked and the extension is installed and activated. However, nothing works.

Kudos0

Re: Does not work on Chrome. At all.

It doesn't matter which web browser your daughter uses; what matters is that Norton Family is installed on the user account that she is using.

The next time your daughter is using her computer for any reason (doesn't have to using a browser), sign in to the parents portal on a different computer and see whether Norton Family recognizes that your daughter is using her computer. If you see a green exclamation point [  !  ] next to her name, Norton Family recognizes that she is using her computer. If you do not see the exclamation point, Norton Family does not recognize that she is using her computer.

Kudos0

Re: Does not work on Chrome. At all.

Hi, thanks for replying.

It is installed and no green exclamation mark.

Accepted Solution
Kudos1 Stats

Re: Does not work on Chrome. At all.

In that case, you will have to uninstall and reinstall Norton Family on the computer that your daughter uses.

Unfortunately, there is no way to 'fix' Norton Family when it doesn't work. All you can do is uninstall and reinstall. Once Norton Family is re-installed, set it up in the parents portal.

Kudos0

Re: Does not work on Chrome. At all.

I noticed this also.

Windows 7 PC, Standard account. Someone installed Chrome (PC is in a computer lab).

I try to go to Facebook in Internet Explorer, it's blocked (social networking).

I open up Chrome and try to go to Facebook, it's allowed.

What's going on?

NOF 2.8.0.9

Kudos0

Re: Does not work on Chrome. At all.

Hi bw00ds,

Please let us know what version of Chrome you are using.

What version of Norton Family is installed on the machine?

What operating system is running on the machine, ex Windows 7? 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Does not work on Chrome. At all.


KatieQ wrote:

Hi bw00ds,

Please let us know what version of Chrome you are using.

What version of Norton Family is installed on the machine?

What operating system is running on the machine, ex Windows 7? 

Thanks,

Katie


Well in my situation it was Windows 7 Pro 32 bit, Norton Online Family 2.8.0.9.

I can't tell you what version of Chrome it was, because as soon as I discovered the vulnerability, I removed it. Sorry, I can't take any chances in the lab. I wish you would take this as seriously as I do.

If it's any help, Chrome was installed from a non-Admin account. Chrome install actually detects this, and says something like, this is a non administrator account, would you like to install anyway?

On another PC, I discovered a browser called Torch. Never heard of it. NOF does block Torch. But not Chrome.

Kudos0

Re: Does not work on Chrome. At all.

I just did as you said in uninstalled it and then reinstalled it and now works on Cahrome. Thanks so much!
Kudos0

Re: Does not work on Chrome. At all.

Hi dw00ds,

Thanks for the update.  To help us to check the issue further, can you please provide the Chrome version # you have?

Hi dbdan22,

The Norton Family team tried to reproduce the issue, but had no luck so far.  I understand you dont have Chrome now, but if you decide to try Chrome again later, please make sure you have the supported Google chrome browsers and if it doesn't work, let us know.  The team continues to  monitor the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Does not work on Chrome. At all.

Hi,

I was not able to reproduce the problem either.

Google Chrome28.0.1500.95 (Official Build 213514) m

NOF 2.8.0.9

 

 

Kudos0

Re: Does not work on Chrome. At all.

Thanks for the update, dbdan22.

Thanks,

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.