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Kudos0

Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

I have a Compaq Presario CQ57 notebook with Windows 7 Home Premium (64-bit) with SP1, IE8, and NIS12 pre-installed, but never activated.

This PC has never been used (in my possession); never been connected to the internet.

I am now planning to use this PC, and so need to update from NIS12. 

Questions:

1. Does Symantec recommend using Windows Uninstall to uninstall  NIS12 before using the new Norton Remove and Reinstall tool?

2. After uninstalling NIS12, what will NRnR install? Will it install Norton Security (version 22.7.0.76 or 22.7.1)?

3. If so, can I use my never used Product Key from a Norton Security Premium CD I purchased last year when I am directed to manage.norton.com/Account for installation to activate it?

4. Finally, are there any known  issues with the current version of Norton Security and the installation of Microsoft's Windows 7 Convenience Rollup? 

Thanks very much in advance.

Replies

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

I have a Compaq Presario CQ57 notebook with Windows 7 Home Premium (64-bit) with SP1, IE 8, and NIS12 pre-installed, but  never  activated.

 This PC has never been used (in my possession); never been connected to the internet.

I am now planning to use this PC, and so need to update from NIS12.

Questions:

1. Does Symantec recommend using Windows Uninstall to uninstall NIS12 before using the new Norton Remove and Reinstall tool?

2. After uninstalling NIS12, what will NRnR install?  C?

3. If , when I am directed

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

1. Does Symantec recommend using Windows Uninstall to uninstall  NIS12 before using the new Norton Remove and Reinstall tool?

The latest NRNR tool will look after removing your old version. No need for the Windows uninstall any more. Although, if you are moving from NIS to NS Premium, you might want to use the Norton Removal Tool.  www.norton.com/nrt

Then for your Norton Security Premium, download and install from   www.norton.com/latestnsbu

2. After uninstalling NIS12, what will NRnR install? Will it install Norton Security (version 22.7.0.76 or 22.7.1)?

3. If so, can I use my never used Product Key from a Norton Security Premium CD I purchased last year when I am directed to manage.norton.com/Account for installation to activate it?

Any unused Norton Security Premium key can be used to activate your new installation.

4. Finally, are there any known  issues with the current version of Norton Security and the installation of Microsoft's Windows 7 Convenience Rollup? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Hello

I would recommend updating to IE 11 as that is the only browser that is supported by Microsoft which would also mean updating Windows Updates. I would uninstall with Programs and Features first, restart, then use Norton Removal Tool since you have such an old version of Norton installed even though not activated. I think that NIS 12 may be too old to use NRandR Tool. To install the latest NIS you can use www.norton.com/latestnis    Using this link should bring you up to 22.7.1.32. Please remember to run live Update until there are no more updates.

www.norton.com/nrt   is the link for the Norton Removal Tool.  Please remember with NIS, you are limited to 3 devices only.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Hello

Did you purchase a new NS Premium CD? There are no CD's involved with NS Premium. I answered your other thread which was slightly different than this one. Your other thread though mentioned installing NIS onto that other computer.

Regardless of what version it installs, you will have to run Live Updates until there are no more updates and then restart one more time.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

There is no NIS 12.  Do your mean NIS 2012?  Also, the first thing you want to do when you get on the internet is to run Windows Update repeatedly until it tells you there are no more updates available.  That will take care of the IE8 issue and all of the other patches that you need.  Then be sure to update all of the installed programs.

Norton Internet Security:

  • 22.x x x: Norton Internet Security (Current version)

  • 21.x x x: Norton Internet Security

  • 20.x.x.x: Norton Internet Security

  • 19.x.x.x: Norton Internet Security 2012

  • 18.x.x.x: Norton Internet Security 2011

  • 17.x.x.x: Norton Internet Security 2010

  • 16.x.x.x: Norton Internet Security 2009

  • 15.x.x.x: Norton Internet Security 2008

  • 10.x.x.x: Norton Internet Security 2007

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

A belated thanks to all the Gurus who have replied. And please excuse the double post - this was my first time posting. Something urgent came up as I was typing, and not wanting to lose what I had already entered, I quickly scanned the page...  when I saw "Save" I clicked assuming it would be saved as a draft to my account and instead my unfinished post was submitted to the Forum. 

1. Thank you floplot and peterweb for your suggestion to use NRT (after first using Windows Uninstall) instead of the new NRandR tool since I am removing an older version of NIS and moving to Norton Security.

I still have one question though - on http://www.nortonsecurityonline.com/security-center/norton-removal-tool.... is stated: 

When to Use Norton’s Removal Tool

The Norton software removal tool is designed to only remove damaged Norton products or failed installations; it will not remove or affect any other programs or downloads. 

Being that the Norton product  I wish to remove was not even ever activated, let alone "damaged" or a "failed installation", it sounds like NRT will not remove it?? And so if I use NRT after Windows Uninstall, being that I am not very technically knowledgeable, how would I know whether NRT did or did not "remove or affect" my pre-installed NIS2012?

2. Also, to floplot, "There are no CD's involved with NS Premium." Sorry, I rechecked my box, and it is NS Deluxe, not NS Premium.

3. Thank you SendOfJive for "Also, the first thing you want to do when you get on the internet is to run Windows Update repeatedly until it tells you there are no more updates available. "  

Yes, that's why I asked whether there were any known issues with the current version of Norton Security and the installation of Windows 7 Convenience Rollup (released in May 2016): 

"The convenience rollup -- officially known as Windows 7 SP1 convenience rollup -- isn't Service Pack 2 for Windows 7, but it's the next best thing.

The new Windows 7 convenience rollup is cumulative back to Service Pack 1, which Microsoft released in 2011. It doesn't include updates to IE 11 (which are released separately)... But it does include core Windows fixes, security fixes and hot fixes."                    -http://www.zdnet.com/article/microsoft-comes-through-with-rollup-of-upda...                fixes-for-windows-7/

It's great, saving one the trouble of going through the long process of downloading years of updates for a new Win 7 install. However, I found this on Ask Premier Field Engineering (PFE) Platforms - Windows 7 SP1 and Server 2008 R2 SP1 convenience roll-up now available at a download location near you! (KB3125574): 

"Third-party security software can potentially interfere with the installation of the convenience rollup. If during the rollup installation the installation stops and rolls back, it is possible something was blocked by the third-party security software."

So I was just being careful and attempting to check whether there were any known issues with NS.

Again, a belated thank you to all for your time and help. It's much appreciated! 

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

1.

I still have one question though - on http://www.nortonsecurityonline.com/security-center/norton-removal-tool.... (link is external) is stated: 

Norton Security Online is not genuine Norton. They are an affiliate as stated in their About section on their web site.

NortonSecurityOnline.com web site is run by GoClickGo Marketing Inc. advertising company. The relationship with Symantec Company is maintained through their affiliate program of which we're proud members since the very first day when the program was established.

If you want the tools we recommend here you need to go to the genuine Norton web sites. They will end in norton.com. ie the Norton Removal Tool you get from   www.norton.com/nrt

NRT will remove your trial version whether activated or not.

2.  What flo was trying to point out is that there are no CDs any more. Regardless of which version you have, there will only be a card with the product key and download instructions.

3.   There have been no reports of that roll up causing issues, or of Norton interfering with the roll up.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Hello

You will also have to update drivers. I would suggest going over to the HP website and see if you can find that model listed. They may also have a section where you can update drivers-video sound, possibly Bios updates and other system updates. I know SOJ mentioned updating your programs- I just wanted to mention a starting point. I just wanted you to know that updating programs included such things as drivers and other system things that may be required by the motherboard.

You mentioned it has never been used in your possession. By that statement, did you mean that it belonged to someone else first--in other words a 2nd hand computer?

Btw, I did mention to run Windows Updates first. before doing your Security program.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

A final thought 2whitelions before you install the updated Norton. Along with updating drivers and programs such as MS Office, etc., be sure you do NOT have any 3rd party anti-virus/spyware/malware programs still on the machine. Norton will turn off Microsoft's Windows Defender and its predecessors, but it won't shut down McAfee, Eset, Kaspersky, Bitdefender, etc. Clearing them out with their own uninstallation program or through Windows Programs and Features Uninstall will help you have a smooth transition to Norton Security.

John E. Windows 10 Pro x64 Build 14393.321 on Lenovo ThinkPad E535 & HP Pavilion 6610F
Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Thanks again to all the Gurus who have posted!

All of my questions have been answered, so I'll close my thread here as solved.

To peterweb, appreciation for your focus and clarity.

Special thanks to flo for your many generous thoughtful and helpful suggestions. Yes, I had forgotten about the need to update drivers, Bios updates, etc. (I admit to feeling somewhat overwhelmed now with all that I have to do), and I mentioned that the notebook had always been in my possession in order to eliminate any concerns about existing malware infections which would complicate things.

I'd like to give everyone kudos, but don't know how to do that...

2whitelions  (Once upon a time a million lions roamed Africa. Now there's only maybe 20,000 left.)

Kudos0

Re: Does Symantec recommend using Windows Uninstall for NIS12 before using NRnR?

Hello

If there were any other  security programs  ever installed, you have to use the removal tools from the other vendors.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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