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*** Don't call tech support, their Core Servers are down 12/22/2017
Admin Edit - Dec 23 2017:
This issue has been resolved, with most customers reporting that the “unable to connect to cloud” error has been fixed for them. If you are still experiencing this issue, please try this potential workaround:
- Reboot your cable modem
- Then reboot your Core
Thank you for your patience while continue to work on this issue.
I sat on the phone for hours to find out that the Norton Core server's are down. I lost DNS and could not reconfigure it to use local ISP. I reset the device and it would give me a cloud connection error. After spending hours on the phone waiting for technical support, the engineer told me that the servers were down. Give them 24 hours. Unplug and rewire until it comes back up.
I thought I would share this information so that you will not have to wait half a day to get them on the phone.