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Double suscription to 2 Norton Products : Standard and de Luxe
Last year, I suscribed to Norton Standard for one device : my PC (Windows 10).
When the suscription ended, I wanted to renew it for my PC and my smartphone (Android).
So I went to Norton site and was guided to buy Norton de Luxe for 5 devices.
I buyied it. And when I opened Norton window, it told me that my PC was not protected and that I had to renew my Norton suscription that day (october, 10th). I thought my first buying was not OK. So I renewed Norton Standard for one device (no choice to renew for several devices).
After, I installed Norton Standard on my PC.
I could not install Norton de Luxe on my smartphone : it told me that to many devices used it (!!??)
Than, I understood that I bought 2 products and that I can only use Norton Standard, which was the more expensive and on only one device.
Can you please :
- pay me back for Norton Standard ;
- explain me how to uninstall it on my PC and install Norton de Luxe instead ;
- explain me how to install Norton de Luxe on my smartphone.
If you need, I have the references of my purchases, that were both on Norton Internet site :
Coordonnées du vendeur :
Ballycoolin Business Park
Thank a lot.