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Kudos0

download did not restore my VPN.

Posted: 29-Sep-2023 | 8:06AM · 3 Replies ·

For the second time in a month, I downloaded Norton 360. This time, VPN still is not connecting, and I can't get anything from Chat except a case number.

Replies

Kudos0

Re: download did not restore my VPN.

Posted: 29-Sep-2023 | 8:25AM · Edited: 29-Sep-2023 | 8:53AM · Permalink

R U able to proceed beyond the case number?
R U able to open the Chat dialog thru Chat Now button?
R U allowing all Norton pages content?  

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 

Please allow all Norton pages content in order to provide the best experience possible.
https://community.norton.com/en/comment/8539594#comment-8539594 

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent".  

I used to post....

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

.... but, the last time I was in a Chat Session.  I was able to type "Live Agent" in the first dialog...then after a few Kate messages.   I was able to see "I am transferring you to a specialist for further assistance". 

https://community.norton.com/en/comment/8546876#comment-8546876

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Official Support phone number, if you want. 

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot (mask personal info)
  • Steps to reproduce issue

________________________________
fwiw ~
Norton VPN not Working: 8 Easy Fixes & Causes - March 14, 2023
https://windowsreport.com/norton-vpn-stopped-working/

Note: windowsreport.com has ads

Kudos0

Re: download did not restore my VPN.

Posted: 29-Sep-2023 | 8:29AM · Permalink

What error message do you see when the VPN does not connect?

Have you tried changing the VPN Region in 360's VPN Settings? That can often fix connection issues.

Kudos0

Re: download did not restore my VPN.

Posted: 29-Sep-2023 | 9:00AM · Permalink

Carl Snyder:

For the second time in a month, I downloaded Norton 360. This time, VPN still is not connecting, 

Is VPN issue on the same machine?
https://community.norton.com/en/forums/upgrade-download-will-not-work-my-processor 

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