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Kudos0

Download Insight Notifications not displaying after entering and leaving Silent Mode.

I went into Silent Mode, downloaded a few things and then left Silent Mode.  Now the Download Insight popup notificatiion isn't displaying when I download things. 

The items are showing up in the Download History, but the notification isn't working any more.

Can someone try and reproduce this?

Message Edited by Morac on 09-16-2009 11:40 PM

Replies

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

I restarted Windows and notifications are working again.  When I restarted, ccsvcHst.exe stopped responding and I had to end it manually.

I tried to reproduce this, but could not.

I'm not sure what's going on, but there is something very wrong with Download Insight.   It isn't particularly reliable.

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

Hi Morac,

I wanted to know if you could provide some details.

1. What are the files are you downloading

2. Could you provide me the path to these files?

3. What operating system and Service pack are you using?

-jpjacnto03 

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

1. I was using a variety of test files at download.com, but these were the main two:

- Winrar - normally notifies after download

- Rar - never notifies after download

2.  Not sure what you mean by path.  I was saving them to my desktop.  

3.   Windows XP SP3

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

Morac,

Regards the 2 issues you brought up -

wrt winrar, we are seeing notifications after silent mode has been disabled. From what you are saying, you are not seeing Download Insight popups in the tray when you download winrar after silent mode has been disabled, but you are seeing  it recorded in the History. Let me ask the concerned team to contact you on this.

We may not notify on rar (DOS & OS/2) downloads as we may not regard it as a PE file.

Thanks.

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

Well like I mentioned I couldn't reproduce the problem with the notification not showing up after turninig silent mode on and off.  That issue only happened once, but Download Insight has been working haphazardly recently.

- Originally it stopped working altogether (didn't even show up in the Download History list).  I uninstalled and reinistalled to fix that.

- Then it wouldn't work unless Norton Safe Web was on.  If I turned Norton Safe Web off and then on, Download Insight wouldn't work until I rebooted.

- Then it wouldn't work if Norton Safe Web was off, but worked if I turned it back on.

- Then it started working regardless if Norton Safe Web was on or off.

So it originally had issues and then slowly "fixed" itself.  It's working now, but I'm not too confident about it considering all the issues I've seen with it.

Kudos0

Re: Download Insight Notifications not displaying after entering and leaving Silent Mode.

I experienced similar problems with Download Insight but those were not related to Silent Mode (well, I think Silent Mode is activated when an application goes full screen but I'm not sure if this really adds to this problem). For me Download Insight was working two times on the second day after installation (at least two downloads were recorded in the Donwload history, never saw the notification) and stopped working altogether then. Since my subscription expired I decided on a clean install of NIS 2010 on a fresh copy of Windows 7 were Download Insight is working now and even the notifications are displayed. I'll try to add some more of my apps to this Windows installation and see how this goes along with Silent Mode.

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