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Kudos0

Is Download Insight working correctly?

NIS 2010 17.8.0.5

Vista Home Premium 32 bit with Vista SP2

I'm concerned that the Download insight function of my NIS is not working properly

I just downloaded the newest version update of malwarebytes, but there is no indication on download insight the the file was checked and approved

IEarlier, I had also attempted to download the upgrade for iTunes v 10.2  Along with that came bonjour and a few other apple items. But none of these showed in the download insight log

A few days ago, I downloaded the NRT and that DOES show on the download insight log and gave me a"it's ok approval"

So why are some items not being checked?

Replies

Kudos0

Re: Is Download Insight working correctly?

NIS 2010 17.8.0.5

Vista Home Premium 32 bit with Vista SP2

I'm concerned that the Download insight function of my NIS is not working properly

I just downloaded the newest version update of malwarebytes, but there is no indication on download insight the the file was checked and approved

IEarlier, I had also attempted to download the upgrade for iTunes v 10.2  Along with that came bonjour and a few other apple items. But none of these showed in the download insight log

A few days ago, I downloaded the NRT and that DOES show on the download insight log and gave me a"it's ok approval"

So why are some items not being checked?

Kudos0

Re: Is Download Insight working correctly?

HI Calls,

Are you downloading via IE or some other way?

Speaking of MBAM specifically for the moment. At tne end of the download did you receive the pop-up indicating that the file is safe? If you got the pop-up and it is just missing from the Download Insight history, there have been reported problems in the past with NIS 2010 occasionally getting into a state where a particular category of events do not get new events logged.

If this is the case you can click on "Clear Entries"  after selecting Download Insight from the drop down list.

Then try to download MBAM again and see if you get both the pop-up and the Download Insight event.

Even though I'm sure you did not purposely change it, double check that Download Intelligence, Insight Notifications are ON as well as browser protection. All of these are in Web Settings.

Also if you click on Performance from the main NIS screen, do you see the download icon for MBAM and the other files you have downloaded? If you hover the mouse over the download icon it will show you the details of anything NIS has tracked in terms of previous downloads for that day.

Hope this helps.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Is Download Insight working correctly?

FWIW - I did not receive a popup stating MBAM was safe at the end of the download, using NIS 2011.

I also checked my Performance graph and there is no "download" for MBAM shown - however,  there is an "installation" of MBAM shown.

I am not as knowledgeable of the workings of NIS as you are Allen, but I would guess if it is classified as an installation, then it may not be logged.  I would have thought there would have been a Download Insight reposnse however after the download.

Kudos0

Re: Is Download Insight working correctly?

Hi Yank,

Did you download via IE or another way? Did you use the 32 bit version of the browser as well?

I also just downloaded MBAM as a test before posting my first response and did get the Insight notification at the end of the download and the event in the history log.

Does yours show up in the Performance window with the download icon for MBAM?

That is another interesting question regarding whether it is classed as in "installation". I'll test this on my test laptop since I don't want to disrupt my primary computer, particularly when I already have MBAM installed on it.

Did you select the RUN or SAVE options when you downloaded MBAM?

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Is Download Insight working correctly?

Ok, when I tested on my laptop I did not receive the download notification right at the end of the download portion if I selected the RUN option instead of SAVE option.

However once the file did run (after selecting OK on the UAC notice) I did receive an Insight pop-up window showing MBAM was safe. When I selected the RUN option from the Insight window that is when I got the entry in Download Insight history showing a "launch" of MBAM and Access Allowed.

When I select the SAVE option on the download I DO get the safe notice at the end of the download and get an event saying Download Insight analyzed mbam.exe.

So either way I did this I did get the historical event but there was a bit of difference in the form of Download Insight notice.

How does this compare with what you saw?

Best wishes.
Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Is Download Insight working correctly?


AllenM wrote:

Hi Yank,

Did you download via IE or another way? Did you use the 32 bit version of the browser as well?

Allen, I used IE8, 32bit version (although I am runing Win 7 64 bit).

I also just downloaded MBAM as a test before posting my first response and did get the Insight notification at the end of the download and the event in the history log.

Here's some food for thought  - I opened MBAM and updated thru the program's updater.  It was downloaded, but within the MBAM program so to speak, not as a separate "go out to a website and download it".

 

Does yours show up in the Performance window with the download icon for MBAM?

No, the MBAM "Download" icon does not show up, but the "Installation" icon  does.

 

That is another interesting question regarding whether it is classed as in "installation". I'll test this on my test laptop since I don't want to disrupt my primary computer, particularly when I already have MBAM installed on it.

Looking back thru my Performance graph - I found my recent upgrade to  SUPERAntiSpyware version 4.46.1000 which I actually, uninstalled the previous version, downloaded, saved, then installed.  The Performance shows the download icon and a separate install icon for the program. The Downoload Insight is logged in the history for this SAS download.   So it appears if it is done trhu the program updater, it may be an installation with no download showing in Performance or History.

Did you select the RUN or SAVE options when you downloaded MBAM?

 

Getting the update thru the MBAM updater, never offered that option.

Best wishes.

Allen


Kudos0

Re: Is Download Insight working correctly?


AllenM wrote:

Ok, when I tested on my laptop I did not receive the download notification right at the end of the download portion if I selected the RUN option instead of SAVE option.

However once the file did run (after selecting OK on the UAC notice) I did receive an Insight pop-up window showing MBAM was safe. When I selected the RUN option from the Insight window that is when I got the entry in Download Insight history showing a "launch" of MBAM and Access Allowed.

When I select the SAVE option on the download I DO get the safe notice at the end of the download and get an event saying Download Insight analyzed mbam.exe.

So either way I did this I did get the historical event but there was a bit of difference in the form of Download Insight notice.

How does this compare with what you saw?

Best wishes.
Allen


Actually that does make sense to me.  If you save it, you want to know it is safe before you actually run the update.  If you Run it, there is no response at the end of the download because it hasn't been "really" been made a part of the system yet.  Once you click on the UAC, it is allowed, enters your system and is checked by Insight.  I think I said what I meant! 

Have you tried using the MBAM updater as I did?

Kudos0

Re: Is Download Insight working correctly?

Calls why are you still using NIS 2010?, you know for sure that NIS 2011 is out so why haven't you upgraded?, if everybody upgraded their security suite this forum would probably have more solved problems.  Remember the newest version always sorts out certain issues from the previoys version.

Kudos0

Re: Is Download Insight working correctly?

@ Allen,

I went ahead and downloaded, saved and installed MBAM 1.46 on my Vista Laptop.  I received a Download Insight popup immediately after download completed.  I then installed it..

I then opened MBAM, went to the Update page and tried something different:

On the other 2 systems , I clicked on the Check for Updates in MBAM and got the "new version available" popup, and installed the newest version that way.  It downloaded and installed it without saving it. 

On the Vista system I selected the "Click here to download the latest version".  This took me to another site, I downloaded, saved, and then installed.  I got a reboot request using this method which I did not get using the above method.

I then checked my Download Insight history and it showed both download and install for MBAM 1.46 (at the same time).  It showed a minute difference between the download and install of MBAM 1.5.

My Performance graph shows 2 seperate downloads, but only one MBAM Installation.  Don't know why???

More searching brought up the fact that Download Insight only tracks .exe,dll,sys,and msi, so apparently the first method I used does not produce a Norton recognizable exe, although it does catch the install.

Thoughts?

Kudos3 Stats

Re: Is Download Insight working correctly?

Hi Calls,

The Download Intelligence feature in NIS 2010 does not support anywhere near as many portals and applications as does the enhanced feature in NIS 2011.  So the solution to your issue may be to upgrade to NIS 2011.  I find it odd and inconsistent that you would upgrade so quickly to the newest version of Malwarebytes while at the same time enumerating so many excuses as to why you will not upgrade to NIS 2011.  Surely whatever philosophical reasons you have for avoiding updating Norton should apply to all other software updates, as well, should they not?

Anyway, in a Protection Blog article written by Abhay Kulkarni, the much improved Download Insight feature is discussed as follows:

New and Improved Download Insight

In Norton Internet Security2010, Download Insight analyzed downloads from Internet Explorer and Firefox. In 2011, we have expanded the number and types of applications that will be monitored by Download Insight. In addition to Internet Explorer and Firefox, the list of supported applications includes browsers like Chrome, Opera, and Safari; instant messengers like Yahoo Messenger, AOL Messenger, and MSN Messenger; email clients such as Outlook and Outlook Express; download managers and FTP clients like FileZilla; and P2P clients like Bittorrent and Limewire.

Furthermore, we have added the ability to dynamically expand coverage of many more applications.

For most of these applications, when you download an executable file, you will see the familiar Download Insight notification telling you if the file is safe or unknown, or if it is a threat. If it is a threat, it will be remediated automatically. For some download applications, you may not see the Download Insight notification during the download but if you try to run the downloaded file and the file is unknown or bad, Download Insight will alert you before allowing the file to run.

Kudos0

Re: Is Download Insight working correctly?

Just one notice:

in NIS 2011 you have no Download Inside popup when you save a file on a network drive (like NAS, for example). Probably the same  in NIS2010 also.

Maybe this is your case?

Kudos0

Re: Is Download Insight working correctly?

He isn't going to listen to you SendOfJive, he remains obstinate to upgrading so what can you do?. He is not the only one like this on this forum, a lot of these posters ask for help then they are told to upgrade which they don't do for whatever reasons.  Because of their stubborness to upgrading they don't get their issue resolved then the volunteers have to find work arounds just to make that person happy when they shouldn't have to.  If a problem can be possibly solved by upgrading then why not do it? what do they have to lose?

Kudos1 Stats

Re: Is Download Insight working correctly?

Hi Yank,

Sorry it took a while to get back to you.

If you do an update through MBAM it is normal for it not to show up in Download Insight or the Performance window. This is because when updated in this fashion it is not a supported download portal.

It is (as you surmised) also normal to get different Insight notices depending on whether you SAVE to your computer first and then run vs selecting the RUN option instead of save.

All of this is to be expected.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Is Download Insight working correctly?

So are you saying that if one uses NIS 2010 and has questions, then they should upgrade to 2011 or not ask their questions?

I can see when I was still using NAV2008, that I was remiss in not upgrading , but jeez I have a product that until 8 weeks or so ago, was the be all and end all.

While yes it is an improved product, there are some ( not all, not even most) who seem to say Upgrade as the answer to any one using NIS 2010 that has a question.

If I'm not to ask questions while still using NIS 2010, then please moderators let me know and I'll not ask anymore questions

I do appreciate all the help, but can I just ask my question as an NIS 2010 user?

Kudos0

Re: Is Download Insight working correctly?

Can't NIS 2010 users and NIS 2011 users live together in peace and harmony?

: )

Kudos0

Re: Is Download Insight working correctly?

Why are we telling you to upgrade is because many of the "problems" you are facing are "fixed" in the 2011 version!

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos3 Stats

Re: Is Download Insight working correctly?

Hi Folks,

Let us please not take this encouragement to upgrade too far. Putting undue pressure on Calls is not going to solve anything but it can cause hard feelings which is not what the Norton Community is about.

Calls, you should always feel free to ask questions. As long as you realize that at some point you may encounter a problem that simply cannot be solved on NIS 2010 but we'll cross that bridge when we come to it.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Is Download Insight working correctly?

Thanks Allen ( and others(

And please I do realize that some issues are resolved in 2011 products. I accept that if that is the answer to certain questions.

I do want it to be clear that I DO apprecaite everyone's help and that this forum is the best out there

Kudos0

Re: Is Download Insight working correctly?


Calls wrote:

Thanks Allen ( and others(

And please I do realize that some issues are resolved in 2011 products. I accept that if that is the answer to certain questions.

I do want it to be clear that I DO apprecaite everyone's help and that this forum is the best out there


NIS11 does not have a lot of problems. I have used it for months now without any problems! YOu would have said the same for NIS10 when it came out.  There were many threads with the 2010 version when it first came out. Now, when the 2011 version came out, most of the "problems" thread switched to NIS11.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Is Download Insight working correctly?

I meant to say some 2010 issues are resolved with 2011 product

Kudos5 Stats

Re: Is Download Insight working correctly?

There are no perfect programs.  A lot of the problems in Vista are corrected in Win 7, and yet simply changing operating systems is not always available or desirable to everybody.

The 2011 products are very good, but not perfect.  There are some irritating little bugs to work out.  Because of the difference in products between 2008 and 2010, Calls is going to have a lot of questions that are equally applicable in either 2010 or 2011 products.  It doesn't seem to me that there is enough difference to warrant pushing him to upgrade.

Calls does need to cultivate the ability to accept an answer as given without driving us all into hours of research to explain something of little importance to the security of his machine.  That is what tends to drive us all mad.  For most of us the importance of 2010 has diminished now that 2011 is commonly used, but it does not necessarily make his questions less valid.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Is Download Insight working correctly?

@Delph

But unlike Windows 7 and Windows Vista, you have to pay to upgrade to Win7.   If it is free like the offer Symantec is offering, I would have to switch to it in no time!  Yes, its driving me crazy to convince Calls to upgrade.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos5 Stats

Re: Is Download Insight working correctly?


Tywin7 wrote:

@Delph

But unlike Windows 7 and Windows Vista, you have to pay to upgrade to Win7.   If it is free like the offer Symantec is offering, I would have to switch to it in no time!  Yes, its driving me crazy to convince Calls to upgrade.


Hi Tywin7,

Let me try this approach. While I agree that NIS 2011 is in fact better than 2010 and the 2011 upgrade is free it does NOT mean that a user does not have a valid concern about upgrading. There can be concerns about program stability or reduction in the computer's security caused by some bug in the new version. Free or not, some users feel these concerns and though I completely agree that 2011 does not cause these kinds of serious issues, these concerns are nevertheless valid and indeed understandable that users can have them.

If you are being driven crazy (as you put it) by this one factor (that Calls won't upgrade to 2011) then it seems to me that you are taking it too personally.

Think about it from this angle for a moment.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos2 Stats

Re: Is Download Insight working correctly?


Tywin7 wrote:

@Delph

But unlike Windows 7 and Windows Vista, you have to pay to upgrade to Win7.   If it is free like the offer Symantec is offering, I would have to switch to it in no time!  Yes, its driving me crazy to convince Calls to upgrade.


The comparison between MS Operating Systems and Symantec products is "Apples and Oranges". MS products are a one-time purchase whilst Symantec's carry an annual fee to keep them updated and running. It follows therefore that Symantec products are not free but merely that one is able to update to the latest version as a result of having already paid an annual fee for updates - functionality,code, definitions etc.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Is Download Insight working correctly?

I was simply using delph's analogy. I think Symantec is offering free upgrades is because the cost is already covered in the subscription. Plus, unlike os's you can't really fight malware with an aging engine. That's like trying to catch a young energetic criminal with an aging, near sighted, slow responding old police man, no offense to old guys out there. Also other av companies like kaspersky is also doing free upgrades, or at least that's what I've heard. I wish ms office is offering free upgrades,
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Is Download Insight working correctly?

Hi Calls,

The only reason that I have encouraged you to upgrade is because there are a couple of issues that you have posted that are, in fact, resolved in NIS 2011.  It is certainly your decision to make regarding which version you prefer to run.  If you truly are holding off because of "bugs" in NIS 2011 then I would urge you to reconsider, because the software has been installed on an enormous number of computers for serveral months and nothing outside of the usual minor glitches has turned up.  And unlike the glitches that remain in NIS 2010, these are actively being fixed.  The support you get from those of us here on the forums and elsewhere would be much more helpful to you if you were bringing us questions about the current version, to which our attention has turned, rather than trying to find answers about software that few of us even have access to any longer.  NIS 2011 has proven itself to be reliable and remarkably bug free, more so even than the initial release of NIS 2010.  You may prefer not to upgrade at this time, but from a product readiness standpoint there is certainly nothing that should dissuade you from doing so.

Kudos1 Stats

Re: Is Download Insight working correctly?

As SendOfJive said most of up are no longer using nis10 anymore and we are no longer familiar with the product. I'm sure most have up have jumped on the 2011 bandwagon. Also, if you use the 2011 version, it would be easier to help you as we could simply open up our Norton 2011 programs and look and poke with it.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Is Download Insight working correctly?

Since I cannot edit the above post on my mobile phone, I would like to retract the statement that many of us are not familiar with the 2010 version any more. I'm sure most gurus are still familiar with the 2010 version, but I'm not. Its been months since I touch it. Plus, it would be easier if you have the 2011 version which we can easily access.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Is Download Insight working correctly?

that's exactly my point :)

Kudos0

Re: Is Download Insight working correctly?


SendOfJive wrote:

 [...]

I find it odd and inconsistent that you would upgrade so quickly to the newest version of Malwarebytes while at the same time enumerating so many excuses as to why you will not upgrade to NIS 2011.  Surely whatever philosophical reasons you have for avoiding updating Norton should apply to all other software updates, as well, should they not?

[...]


Calls

I'm also keen to hear your response to this question. Please clarify as to why you'd readily update your secondary defense software without a thought yet quibble over updating your Norton primary defense software.

Thanks

Kudos1 Stats

Re: Is Download Insight working correctly?

Everyone- Again thanks for your help. I don't want tghis to become a debate between NIS 2010 and NIS 2011.

I just choose at this time to stay with NIS 2010.

And really is it that out dated? My guess is 75% of Norton users probably still have 2010. Heck,  there are people on here with 2006 products.

but again I don't want to cause divisions. You are all very helpful

If I ask questions where  the resolution has been created in 2011 NIS, then that will be the answer. But I'm sure there are some questions that pertain to 2010 that are legit

Again, I don't want to make this a division episode

Thanksall

Kudos2 Stats

Re: Is Download Insight working correctly?

Perhaps a better analogy would be users not doing Windows Updates in an expedient manner.  I have heard many times "Is it safe to install this update?"  "I'm going to wait until others install it and see if they have any problems."  or other statements along those lines.  I have also seen where folks will not upgrade their OS until after the first SP - ie from Vista to Win 7 until after Win 7 SP1 is issued.   The same I imagine holds true with IE/FF upgrades.  The upgrades are there for a reason (sometimes security).  These upgrades/updates do normally provide a better functioning or more secure environment for the user, but still folks don't trust them, and elect to remain on the older version until they feel comfortable that the upgrade is problem free.

This may sound crazy, but with Calls' question in this case and with Allen's and my own research, I feel I have learned something from this thread and gained additional knowledge which hopefully will help me better assist in this area.  Was the question about 2010?  Yes.  But it did get me digging deeper into my 2011 and I have come away with a better understanding of Download Insight's workings.  Yes!!

Kudos0

Re: Is Download Insight working correctly?

For what it's worth, I keep 2010 on one machine so that I can refer to settings if necessary.  I find that most of the issues present in 2010 are still in 2011, although we have been advised that a fix is in the works.  I don't install all of Microsoft's offerings either, so I sort of hit a middle ground on some of these issues.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Is Download Insight working correctly?

let me ask this question here, rather than starting another thread

How does download insight work?

If I download a file from a website, does the file get scanned for malware and virus? Or is the file matched against a data base of safe files?

Kudos1 Stats

Re: Is Download Insight working correctly?

Calls:  Have you clicked on the Norton Help?  There you will find Contents, Index, and search.  Under Index, type in File Insight, and Download Insight.  Read those sections a couple of times and then come back with your questions that will be based on a basic knowledge.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Is Download Insight working correctly?

OK just to follow up. I downloaded the malwarebytes from one of thier server sites and Download insight popped up to show that the file was cool. So I guess when one uses the "updating" process from within a program, download insight does not check the file

but from a "clean" install, it does?

Kudos0

Re: Is Download Insight working correctly?

That would seem to be the truth of the matter.  A download done outside of a prgram update will be checked.  Most of these types of downloads are loaded directly into the program itself rather than downloaded separately to the desktop.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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