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Kudos0

Download Problem

Hi, I used to have safety minder on this computer, I have reinstalled the OS and now when I try to download it again, it tries to unistall and fails.  I have already removed the norton online folder in My programs.

Replies

Kudos0

Re: Download Problem

Hi csharin,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id =15038.

I just sent you a PM. You could access the message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Download Problem

When I try downloading, the download fails with the following

pop-up window.  I was able to successfully download it on my

other childs' computer.  I have even tried turning off my antivirus

program and I am only using Windows XP-Pro's Firewall

OnlineFamily.Norton


 Cannot copy SafetyMinder[1]: Access is denied.
 Make sure the disk is not full or write protected
 and that the file is not currently in use.

             OK

What would you recommend ?

Kudos0

Re: Download Problem

Hi bob_kordonowy,

Could you check when you were trying to download Norton Safety Minder, did you log onto the PC as a Windows user with administrative rights?

Thanks,

Katie

Thanks Katie

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