• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Downloading 4.1 Update - Has NOT been solved.

With all due respect, please make available a standalone installer for of 4.1 for Snow Leopard. I have yet to install NIS Dual Protection because I have been hoping for an updated version to be made available as a download. Definitions are available as standalone updates. It seems that the Full Installer of the new version could be compressed and made available as a DMG file or Zip or something. Alternatively, is it be possible for me to exchange my product with Symantec for the updated version since I can not return it to the retailer? I'm not concerned about the Windows version. I have never installed it or activated it, and still have my one year subscription waiting to be used. Please make a DMG standalone updater or something - thank you in advance. I am a loyal Norton costumer - and have been since Norton was born.

Replies

Kudos0

Re: Downloading 4.1 Update - Has NOT been solved.

With all due respect, please make available a standalone installer for of 4.1 for Snow Leopard. I have yet to install NIS Dual Protection because I have been hoping for an updated version to be made available as a download. Definitions are available as standalone updates. It seems that the Full Installer of the new version could be compressed and made available as a DMG file or Zip or something. Alternatively, is it be possible for me to exchange my product with Symantec for the updated version since I can not return it to the retailer? I'm not concerned about the Windows version. I have never installed it or activated it, and still have my one year subscription waiting to be used. Please make a DMG standalone updater or something - thank you in advance. I am a loyal Norton costumer - and have been since Norton was born.

Accepted Solution
Kudos0

Re: Downloading 4.1 Update - Has NOT been solved.

hi there--

thanks for posting. Please email me at mike_romo@symantec.com and we'll get you squared away.

best,

mike

Kudos0

Re: Downloading 4.1 Update - Has NOT been solved.

So when will you be making the 4.1 standalone installer available to other customers who might want to download it?
Kudos0

Re: Downloading 4.1 Update - Has NOT been solved.

hi--

the product that people are downloading and buying on the shelves is the updated installer--we released that back in January--but for users who bought the product before, they just have to run LiveUpdate during installation.

if, for some reason, this is not working for you, please email me at mike_romo@symantec.com and we'll get you taken care of.

best,

mike

This thread is closed from further comment. Please visit the forum to start a new thread.