• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Downloading Norton Family installer

Hi, I'm trying to download the NF installer but it is giving me this note: the signature of Norton family installer is corrupted or invalid.

What should I do?

Regards,

Replies

Kudos0

Re: Downloading Norton Family installer

Nabil_M,

As of yesterday 1/15/16, I'm having the exact same problem. I trying some different things on my end. I'll post my solution if I arrive at one.

FamilyCanyon

Kudos0

Re: Downloading Norton Family installer

Hi Nabil_M and FamilyCanyon,

The issue should have been resolved.  If not, I've sent you a private message.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Downloading Norton Family installer

Hey Everyone,

Katie's instruction in my private message worked. The process uninstalled the troublesome files and then reinstalled a fresh, clean copy that self installed flawlessly. Thanks Katie!

Kudos0

Re: Downloading Norton Family installer

My windows 7 64 bit won't install the NF Installation.

It will download and after running it will say that it is corrupt.

Tried another browser and then my Norton 360 down load manager would say that there is a problem with the file.

I have just downloaded it successfully on 2 other windows 7 computers with Norton 360 with out any issues.

Please help me fix the issue.

Kudos0

Re: Downloading Norton Family installer

Hi Cory,

Can you please send us a screen shot of the page where shows "it is corrupt"?

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: Downloading Norton Family installer

Here are the pictures.

When I use internet explorer this happens after I click Run.

And when I use Firefox or Google Chrome I get this message.

Hopefully you have some ideas.

Thanks

Cory

[Admin Edit: Image edited to mask personal email address]

Kudos0

Re: Downloading Norton Family installer

Hi Cory,

Besides Norton 360, do you also have other security product(s) on the PC?

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Downloading Norton Family installer

I sent you my email and no other security products are on the computer

Kudos0

Re: Downloading Norton Family installer

Thanks for the update and private message. 

Thanks

Katie

Thanks Katie
Kudos0

Re: Downloading Norton Family installer

Hey I found this about the download manager

https://www.symantec.com/security_response/securityupdates/detail.jsp?fi...

I tried to do what it said but unfortunately but it still does not work.  When I reinstalled my Norton 360 the Update install did the same thing that the Norton Family install is doing.  

Getting frustrated with the Norton download problem

Kudos0

Re: Downloading Norton Family installer

Hi Cory,

I sent you a private message.  Please follow the instructions and send me the logs that I mentioned in the message, so we can check further on the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Downloading Norton Family installer

Hi Cory,

I'd like to setup a remote session with you to try the following steps.  If you feel comfortable with the steps below and want to try yourself, please let us know the results.  If you want to have a remote session with me, please send me a private message and let me know which state and country you are located in.

1. Right click on latest NF_Installer.exe you download on the device (which is located normally at C:\Users\your_login_name\Downloads), select properties and then click on digital signature tab (see screen shot below) and let us know what you see.

2. You mentioned you successfully installed  Norton Family on 2 other win7 systems. Would it be possible you could copy the successfully downloaded NF installer from one of the other win7 systems to this device and try to launch it to see what happens. If it still has issues then the issues points to this specific device.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.