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Kudos0

Drastic changes in scan time, other uncomfortable oddities...

Hi everyone. I'm currently running OS X 10.4.11 on a G5 iMac, which is also running Norton Antivirus 10.1.2. Lately I've seen some very peculiar issues that make me wonder if something more serious isn't wrong with my system. A few days ago, Liveupdate was consistantly failing to update the virus definitions. A reboot solved this, but it was still unsettling. A look in the console showed that a number of Norton errors were there, mostly "__CGPixelAccessLockWindowAccess" and "NortonAutoProtect crashed". I saw actual errors for none of these - only by looking into the console logs could I see them. No notifications otherwise. Well, the biggest oddity popped up when my weekly full system scan ran. Usually this scan takes a full four hours to complete. It has taken that long for months, if not years! But this week it finished in four minutes. I doubt that the entire system is being scanned in such a short time, and I wonder if a virus is causing Norton to ignore a lot of the system so that it can cause havoc!! Any help or advice would be appreciated. Thanks!

Replies

Kudos0

Re: Drastic changes in scan time, other uncomfortable oddities...

hi there--

I talked to the developer and I have two things:

- CGPixelAccess.... Is probably UIAgent - it won't impact Auto-Protect.  Are you seeing this anymore?

- In the crashlog are you seeing anything with "SymAVScan" in it? You can check the error log by using the Console in your Utilities folder.

thanks so much,

mike

mike_romo@symantec.com

Kudos0

Re: Drastic changes in scan time, other uncomfortable oddities...

Thanks very much for the assistance! I checked into the Logs in the console, and I haven't seen any new instances of the CGPixelAccess error since I last posted. Additionally, there are no entires that show up when I search the system.log and console.log for SymAVScan. For some reason, Norton still claims to be scanning through +377000 files in less than five minutes. I have checked all the ignore/safe zones, and they have nothing listed there. Additionally, the software is still set to examine files in archives.

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