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Kudos1 Stats

Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 27-Dec-2021 | 2:33AM · 6 Replies ·

Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

I tried to proceed to renew.norton but it doesn't work

Thank you

Labels: Norton 360, Subscription

Replies

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 27-Dec-2021 | 6:49AM · Edited: 27-Dec-2021 | 6:54AM · Permalink

Does this help?

Welcome to the Norton Renewal Center - India
https://in.norton.com/renewal?inid=support-nav_norton.com-renewal

Update your credit card information - India (English)
https://support.norton.com/sp/en/in/home/current/solutions/kb20090818150300EN

Contact Norton Support - India (English)
https://support.norton.com/sp/en/in/home/current/contact

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 05-Jan-2022 | 11:21PM · Permalink

the suggested sol;utions do not work.Norton support also not cooperating to close this issue.Neither i am able to remove the card nor i can add another card.

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 06-Jan-2022 | 8:05AM · Permalink

I have escalated this thread to try to get some help for these users.

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 10-Jan-2022 | 6:47AM · Permalink

Have you contacted your bank, as the message indicates they are not allowing changes?

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 10-Jan-2022 | 7:41AM · Permalink

Yes contacted bank.Necessary work has been done.But Norton site does not allow me to even delete this and refresh the change or add another card.When Norton support was contacted they said that they cannot retry with the same payment method.Now the only option it seems to me is to delete the subscription or cancel the subscription,which i do not want to do.I only want Norton to try as a last attempt to use this card or they should alllow additional card to be introduced in the billing information.

Kudos0

Re: Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to renew.norton.com

Posted: 10-Jan-2022 | 10:37AM · Permalink

There is nothing anyone if these forums can do about this. I have escalated this thread. All we can do is see what we hear from that.

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