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Kudos0

e-mail notification, but no information online

I got two emails yesterday saying my son tried to visit blocked sites with this information:

Event Date: 07/18/2009 05:31:30 PM
Event Date: 07/18/2009 10:01:13 PM

When I look at his online activity, there is no activity at all listed for 7/18. 

Replies

Kudos0

Re: e-mail notification, but no information online

Yeap... same issue with me
Kudos0

Re: e-mail notification, but no information online

multiples for me too today
Kudos0

Re: e-mail notification, but no information online

Same with me? 

Sun 7/19/2009 7:24 AM

Kudos0

Re: e-mail notification, but no information online

Hi trmengr1,

 

We send out email notifications immediately when any activities trigger the action (for example, visiting a blocked website).   We have always been able to capture and store all the log information on the severs successfully (not data is lost), but you may experience a delay to see them on the web page once in a while when severs are busy.

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: e-mail notification, but no information online

Notification without information is useless.  The delay in this case was measured in hours.  Was there a server issue?
Kudos0

Re: e-mail notification, but no information online

Same issue here, nothing all week! When will this be fixed?
Kudos0

Re: e-mail notification, but no information online

Just to be clear here, "nothing all week" means since 7/13 or just the past couple of days?

Second, we will be releasing an update that will put the relevant information in the email so even if there is a delay in getting the information into the web portal for viewing activities, the email will contain the information needed.

Matt

Kudos0

Re: e-mail notification, but no information online

Yesterday I got 16 e-mails that my son had attempted to visit a blocked site.  The e-mails all were with times between these 2 values:

Event Date: 07/20/2009 08:42:44 PM

Event Date: 07/20/2009 08:54:04 PM

This morning, I went to the web page to view details for my son.  There is nothing under the all activity tab later than 7/18 @ 10:06pm!

Kudos0

Re: e-mail notification, but no information online

We have seen instances where some accounts have fallen behind and the server is trying to catch up. Emails are sent immediately when the log arrives on our server, however, the logs are processed for later viewing in the web portal. The second part is what may take some time.

We are continuing to monitor this problem and are working to resolve each case that exists.

Matt

Kudos0

Re: e-mail notification, but no information online

Well, in this case it seems like the server is at least 13 hours behind at least since the cause of the e-mails is not showing. It may actually be days behind since I still see no activity at all since 7/18 @ 10pm.   I think the server is stuck.
Kudos0

Re: e-mail notification, but no information online

I think your right about the server being stuck.  I understand there is a delay in the server, but a delay this long could mean something is wrong with the server.  I still have not seen any activity since 7-18.  Today is now the 21st.  This program is no good to me if I have have to wait a week to see any activity on my computer.  This seems like an excellent program and I would like to see some improvements made to it with this problem being number one.  
Kudos0

Re: e-mail notification, but no information online

My wife found a work-around.  I normally use the "show activity for last 7 days" option, which was not showing anything after 7/18 for my son.  My wife figured out that "show activity for yesterday" is indead showing activity for 7/21.   I also tried for 14 days and all time, and they also stop at 7/18.  I can't tell if "show activity for today" works or not.

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