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Kudos0

Early renewal for a better price

Hi All,

Hope you are enjoying the nice weekend!

on October 6 my subscription will expire (NSwB for 10 devices). since I would like to get the best price for renewing, and in the past I remember that the given price for auto-renewal was higher than many special offer I found on Norton website!  (I would expect that the renewal price would reflect the best possible price for loyal customers? ........What is your advise for me to do?

Additionally I got an email offering me to subscribe from within the email and I would get Norton Utility 16 (3 PC) free. The only thing that I am suspicious about, is that the email I got was in my Junk mail file? Is this a fake email? or is there really such a promotion?

Thanks for any suggestion and hints.

Rab  

Replies

Kudos1 Stats

Re: Early renewal for a better price

Does this email come from Norton? See the Norton KB article here.

If you are thinking of making a new purchase, be sure you go into your Norton account and turn off the automatic renewal.

Unfortunately, the renewal price is often more expensive than purchasing a new subscription, either from Norton or shopping around at reputable retailers. Be sure you are getting the price for the same product. In your case Norton Security Premium (used to be called NSwB).

If you can find a better price, you can make the purchase now, enter your new product key, then contact Norton Support via chat and ask them to add the remaining time from your older subscription.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Early renewal for a better price

Frequently asked questions about Norton renewal and new product purchases.
1) Note: New subscription clock begins when your purchase is completed for online payments, (or otherwise, when your payment is received).  See FAQ and *Important pricing terms, offer details and disclosures, bottom of page: http://us.norton.com/
2) As soon as 'renewal' is purchased, the additional subscription time is added to the existing time. The customer doesn't need to enter a key or anything, the current key just gets updated.
3) New product via direct sales or third party sales (as opposed to renewing the license for an existing product, aka 'renewal'), follows the rules in 1) Note:.
Norton product key or renewal code.

Kudos0

Re: Early renewal for a better price

Thanks for the answers and clarification.

Rab

Accepted Solution
Kudos0

Re: Early renewal for a better price

Hi !

Just tried to purchase a new subscription from the offer on the Norton site,  unfortunately my country is not eligible for this offer!  I have to wait for the renewal and see what price I get, additionally I will look for retailers.

Thanks for your help and  Rab

Kudos0

Re: Early renewal for a better price

Sorry to contact you again for this issue.

I am sending the email I got as attachment (I just found it ).

could anyone verify its authenticity ?

Thanks Rab

Kudos0

Re: Early renewal for a better price

Hmm, I do not find  > offers @ norton-sale.com  here >
https://support.norton.com/sp/en/us/home/current/solutions/v71088498

looks legit but, .....?

Um, You are currently subscribed as 'email@___' is shown in the pdf

Kudos4 Stats

Re: Early renewal for a better price

Hi @Rab60,

could anyone verify its authenticity ?

Thanks for reporting this.

The attached email is illegitimate and is not from Norton / Symantec.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Early renewal for a better price

OMG Thanks for this info.

I was wandering to get it in my junk mail!

Many thanks

RAB

Kudos0

Re: Early renewal for a better price

Hi

yes I forgot to erase personal data.

Is it possible to delete this Pdf file from the thread? will be a good idea maybe.

Rab

Kudos1 Stats

Re: Early renewal for a better price

Is it possible to delete this Pdf file from the thread? will be a good idea maybe.

I have asked a moderator to look at your attachment. They will either remove the email address, or delete the file.

Things happen. Export/Backup your Norton Password Manager data.

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