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Kudos0

Edge support

Hi Norton,

I like Norton Family and the protection it offers, but I am not happy with the gaping huge security hole you have in that you do not monitor or include Microsoft Edge because "it does not support extensions yet". Well that is clearly wrong. Edge got extension support in May/June 2016. We are nearly 2 years later and there is still no sign of Norton adding support.

Edge, is not some temporary new fad - it is Microsoft's new, baked-in web browser. It comes with the OS in Windows 10 and that means 200 million PCs are going to end up with Edge installed. Are you *really* going to ignore them and tell them all to switch the default to IE11?

That is not acceptable. As pointed out in another thread, kids will quickly figure out Edge is not policed, making your product completely useless. Can you please give customers (us) a time deadline of when support for Edge is coming out OR just be honest and admit it is not going to happen. If it does not add the support I am definitely not going to buy the product because it is not fit for purpose.

I like the product and want to continue to use it but all I've seen in the forum is 2 years of excuses.

Finally, I don't want emails telling me my child is using Edge and that Edge does not support extensions. It is untrue and unprofessional and frankly annoying. It spoils an otherwise good product.

Please - tell us (your customers) a date for Edge support and how to turn off notifications regarding Edge!

regards,

Mike

Replies

Kudos0

Re: Edge support

Hello drmiket The issue doesn't lie with Norton so much as it does with Microsoft and the excessiveness in their process to authenticate extension for the Edge browser. Until Microsoft relaxes their processes Norton gives the instructions to use an alternate browser. Internet Explorer is the most common but NOT the only browser supported. Please refer to this articles: https://support.norton.com/sp/en/us/home/current/solutions/v113672388_EndUserProfile_en_us

https://support.norton.com/sp/en/us/home/current/solutions/v121520950_nortonfamily_help_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Edge support

drmiket Norton doesn't foretell a "date" for releasing updates to product for a variety of reasons. Please monitor the main Norton Family forums for a new version posting.

In case you haven't seen this admin post I am including it here as a courtesy FYI as well: https://community.norton.com/en/forums/norton-family-free-version-end-life 

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Edge support

Hi Soulasylum,

Thanks very much for the replies and the links. Norton has already emailed me to say the freemium version is no more and I guess I will stop using it, if not sooner. I am *only* using it because my ISP offered it for free, but failed to tell their support people of this deal and were unable to give a link to it, because their own website pointed to a dead link. I've been frustrated and irked by the whole experience.

I take your point - MS have made Edge different but it is more secure by design. That is the reason extensions need to authenticate I would guess. That is a very good thing. Expecting MS to disable it to allow another company to provide a bolt-on is unreasonable.

It is annoying because Norton make security products - Norton Family is a security product so please don't complain (Norton) that Edge is too secure.

The link you posted 1st also makes 2 mistakes:

"(1) we recommend disabling Microsoft® Edge on any PCs that your children use.

(2) We expect to support activity monitoring on the Edge browser as soon as Microsoft begins allowing browser extensions".

(1) - as I said, Edge is baked into the OS. You can no more disable Edge than you can remove your car roof when driving at 60.

(2) Edge has supported extensions since 2016. I expect Norton to have delivered monitoring, since that is exactly what they said they would do.

Finally - I do not want to use any other Internet browser. I want to use Edge. If Norton cannot offer support for Edge, then I would rather Norton just say they don't support Windows 10 at all. You can't make a product for an OS and only offer support for browsers that do NOT come with that OS. Not with a straight face at least.

Kudos0

Re: Edge support

Understand you points as well. However when you said;

(1) - as I said, Edge is baked into the OS. You can no more disable Edge than you can remove your car roof when driving at 60.

Your are correct that Edge cannot be "disabled", however. On all versions of Windows 10 you can set the "default" browser to whatever you wish in settings as long as the browser is installed on the system. https://support.microsoft.com/en-us/help/4028606/windows-change-your-default-browser-in-windows-10

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Edge support

Drmiket - Do you know of other parental control software that allows this feature? I'm trying to find which software to go with that has the least loopholes, best customer support, and works with Microsoft Edge due to the ending of the free version. I basically only needed the web blocking feature and not all of the other features the premium version offers.

Thanks!

Chec

Kudos1 Stats

Re: Edge support

Hi drmiket

We are currently checking the feasibility for Norton Family Edge extension support.  Will keep you posted once it is available.
You can turn off the Edge email notification by following the below steps.
1. Login to Norton Family portal https://family.norton.com/
2. Under children tab, click on the 3 dots (settings) for the respective child.
3. Click on "Profile Settings"
4. Click on "Activity Notification Settings" Tab
5. UnSelect "Norton Family is turned off on any of <childname> devices" 
6. Save the settings.

Please let us know if you need any further assistance.

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