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Kudos0

either started or went on and got a blue secreed saying PC was infected.

I either started or went on after my wife. When computer open there was a blue screen saying computer was infected (NOT MS BLUE SCREEN OF DEATH). I shut down and now I am not able to open Firefox and a few other programs. Is there any thing NTS can do? My last restore is about 2 weeks ago.

Labels: Windows 10

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Kudos0

Re: either started or went on and got a blue secreed saying PC was infected.

Sounds like it may have been a phony support browser redirect. Did it offer support services with a phone number to call?

Try restarting your computer, not shut down and start up again. If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Start with a full system scan of your system with your Norton Security product. Then I would suggest a second opinion scan using the FREE version of Malwarebytes. You can find it here https://www.malwarebytes.com/premium/

If you wish, you can disable the Premium version trial to use the product as an on demand scanner by using the instructions here.  https://support.malwarebytes.com/docs/DOC-1033

Things happen. Export/Backup your Norton Password Manager data.

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