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Kudos0

ELARA App preventing shutdown

Hey guys!

After upgrading to Windows 10 from Windows 7, I'm having problems. When trying to restart or shut down on Windows 10 (latest configuration) I have an error in a few seconds ELARA app is keeping system from closing or restarting.

What is this app used for?

Replies

Kudos0

Re: ELARA App preventing shutdown

LinhPham Welcome to the forums. From the Microsoft forums it appears that is caused by Malware that is on the system. Please download Malwarebytes from the link provided and run. In the "quarantine" area after the scan has completed you will see items that were detected. Remove them all and reboot. Let us know what your results are.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/elara-app-preventing-shutdown/4a0649d2-2883-4c54-a888-2c1c95665421?auth=1

https://www.malwarebytes.com/

In case you do not know how, this is how to post screenshots to the forums: https://community.norton.com/en/forums/how-post-image-forums-0

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: ELARA App preventing shutdown

LinhPham

Do  you by any chance have an ASUS notebook on which this is happening? I ask because when Googling on ELARA App I found a number of messages pointing to this as a relating to a touchscreen pointer function but all seem to date back to 2015.

When my ASUS T200TA hybrid notebook (that came with Windows 8 and successfully updated to 8.1 and then to 10 and to the first major update Windows 10 AU (B1607).

However when the next major upgrade came along to 10CU (B1703) (not the one just out but the one before that) the touchscreen function stopped working although everything else worked fine. Since the touchscreen is essential to us for what we use the notebook, I rolled it back to 10AU and have kept it that way until I find a new driver for the touchscreen -- it had disappeared from the entry for the touchscreen in Device Manager.

Certainly run Malwarebytes as suggested but if that does not detect Malware come back and tell us and someone may be able to help explore other solutions.

By the way here's my boilerplate for technical information that helps us help you so please come back with this information:

To get you the best advice, would you give us some more information about your system:

What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.

If you have the COMCAST version of Norton 360 / Security Suite and not the normal retail version please be sure to tell us.

Please also say what internet browser you are using -- name and version number ...

If you get any error messages please give the exact wording of them as well as any other background that could be helpful.

Thanks

Hugh
Kudos1 Stats

Re: ELARA App preventing shutdown

Elara is the title for Apntex.exe that is an app to control your touchpad (so you will have this issue only on notebook). You can find it at the folder following “C:\Program Files\DellTPad” (This depends on your notebook/laptop manufacturer).

Go to HKEY_CURRENT_USER\Control Panel\Desktop

Create DWORD (32-bit) Value: AutoEndTasks and set the value to 1.

Check out this tutorial: https://windows10freeapps.com/elara-app-is-preventing-shutdown-windows-10/

Kudos1 Stats

Re: ELARA App preventing shutdown

All: Seems to be related to Alps touchpads. I would NOT attempt to modify registry settings as that can cause the system to become unstable and not boot at all. Update your drivers from the manufacturer website.

 https://community.norton.com/en/forums/elara

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos1 Stats

Re: ELARA App preventing shutdown

I did a search for ELARA from file explorer on this PC and no item matched my search.

Thanks @ SoulAsylum  and @ goldenstar87

 Reinstalling Touchpad helps me.

 

Kudos0

Re: ELARA App preventing shutdown

LinhPham If your issue is resolved please mark the thread as solved if you'd be so kind. Others can then see the solution.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester