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Kudos0

Email Invitation Download

Very recently I renewed my subscription and I took up the offer of installing Norton Anti virus on four other devices, which I did successfully. However when I have tried to install it on two further devices I get the message that the Web page is not available. I have tried a number of times over the weekend and now again on Monday.

My subscription says that I can install on 10 devices but I am unable to get the email invitation to work.

Anyone any ideas as to how I can overcome this problem.

Replies

Kudos0

Re: Email Invitation Download

When I put the link in another Browser I get the error message "Couldn't establish a secure connection"

Kudos0

Re: Email Invitation Download

Hello

Welcome to the Norton Community Forum. If you have Norton Security Premium you can try this.

www.norton.com/latestnsbu.... Please remember to run line update until no more updates. You can also go to your Norton Account website and click on the Download button. Open up your Norton product and click on Help>Install On Another Device?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Email Invitation Download

No, thanks for the reply but this still is not working for me. I have tried a different email address from the install on another device page, opened it on the device I want to install on, even tried a different Browser.

Initially I got a page not available then on a different Browser I get 'Connection problem' "couldn't establish a secure connection"

Accepted Solution
Kudos0

Re: Email Invitation Download

After much searching on the Norton support pages I discovered that in order to install the anti virus on Android devices I first had to download it from the App Store and then open it and sign in with my email address and password for Norton. It would seem that it is not possible to install the anti virus onto a Android device from an email on that device.

Kudos0

Re: Email Invitation Download

You did not mention it was mobile devices you were trying to install on. That would have helped us steer you in the right direction.

You should be able to use an email to install on mobile devices. Just remember that you have to send a separate email to each device you want to install on. Each email is only good for one installation. And obviously you have to have email set up on the mobile device.

The good news is that you got what you were looking for.

Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Email Invitation Download

Clearly I could not use an email invitation to download onto a Android device, no matter what I tried. Having now downloaded it on two Tablets is there a way that it can be made to view in Desktop mode ?

Kudos0

Re: Email Invitation Download

If you are referring to to having the app display in landscape mode, it cannot be done at this time. There have been requests for this, but nothing yet.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Email Invitation Download

Yes I was. I suppose that it is OK on a phone but a bit annoying on a Tablet.

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