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Kudos0

Email not sending due outbound scan issue

Ever since Norton Security 22.9.1.12 and maybe another live-update.  I have been having email issues.  When I go to send email for some reason I get an error and will not send the outbound email.  I have to go into the setting and remove the checkmark from scanning outbound email in order for the email to be send.  This ALL started Tuesday evening, the day after I got the latest updates.  I had issues installing the patch but that finally took.  I had Norton Support work on the issue and they said it was outbound scan.  What makes me very UPSET is that it was all working fine on Monday afternoon and now on Tuesday evening everything went to pot.. 

Has anyone else had this issue or know of a fix that is coming out.  Norton removed my Norton software and reinstalled it and the same issue.  Please advise soonest.

Cheers

Larry

Labels: Email Scan

Replies

Kudos0

Re: Email not sending due outbound scan issue

My "send" is working fine and I have the same version of Norton Security.  I did have an issue installing it, but after a restart it was fine.  I use Outlook for my email.  Is that what you are using?

Kudos0

Re: Email not sending due outbound scan issue

Yes I am using Outlook.  Finally last night I got in contact with an upper level Norton Tech and he did he thing and solved the issue.  Apparently Norton was aware of the issue I was having so they knew how to fix the problem.

Cheers

Kudos0

Re: Email not sending due outbound scan issue

Were you able to see what the tech did? If so, can you comment here on it, so others with the same problem can find the solution.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Email not sending due outbound scan issue

Interesting info here. Have been having an issue recently since updating from Norton 360 to Norton Security Premium in conjunction with Windows 10. Emails were slow to send and retrieve from the server . Using Outlook 2013. Things slowed down to the point I was regularly getting send/receive errors as the server was timing out. My ISP couldn't find an issue their end and I checked my end to ensure that Windows Defender was doing nothing at all and only AV was the Norton. Found an old forum listing that hinted at Antispam scanning causing the issue. Switch it off in settings and now email send receive is fastest its been in months and no more time out errors. Wonder if Norton are aware of this issue and are doing something about it? Would be good if more pop up help was available in the settings area as well. 

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