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Kudos0

Email Notification 20+ hours late!

Finally, after getting Norton Family to work after numerous problems over the last 8 weeks, I now realize that when I receive email messages about my son's computer use, it's 22 hours late.  For example on 1/27 at 4:14 pm, my son reached his 2 hours time limit.  I was then notified on 1/28 at 2:09 pm of this issue.  To make matter worse, I then see that I have yet to be notified about his attempt to access a blocked website from 4 days ago.  What's going on?  You need to get this thing fixed ASAP!

Replies

Kudos0

Re: Email Notification 20+ hours late!

Finally, after getting Norton Family to work after numerous problems over the last 8 weeks, I now realize that when I receive email messages about my son's computer use, it's 22 hours late.  For example on 1/27 at 4:14 pm, my son reached his 2 hours time limit.  I was then notified on 1/28 at 2:09 pm of this issue.  To make matter worse, I then see that I have yet to be notified about his attempt to access a blocked website from 4 days ago.  What's going on?  You need to get this thing fixed ASAP!

Kudos0

Re: Email Notification 20+ hours late!

Hi Douglasmtn,

Please send your Norton Family account email address to me by private message in the forum.

Thanks,

Katie

Thanks Katie

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