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Email support please!
PLEASE FORWARD TO WHOM IT MAY CONCERN
Probably I am at the wrong place here, but I can't find any possibility to contact your support department by normal mail.
I searched my head off to find an emailaddress, but you seem to have removed all possibilities of normal email support (or hidden it somewhere down deep).
Chatting or Phone support? Chatting costs lots of time (which I don't have) and Phone support costs money (for a problem with Your own product, which I refuse to pay!). It occurs to me that you did your utmost best to avoid normal support and make it your customers as difficult as possible when this is needed.
So the only way to send you a normal email with a problem with your product is through this channel.
I would appreciate it if I would get a usable answer back to my emailaddress as soon as possible.
My problem is simple:
Since I installed Norton 360 on my workstation, I can't access MSN Messenger or any https-sites anymore.
It seems that Norton blocks all secure websites communicating with https. Did it block the ports?
I work also with a Watchguard firewall which didn't have any changes in the configuration for months before Norton 360 is installed.
Besides my other computers (Mac, pc's and server Win 2003) without Norton can access those sites and Messenger without a problem. If it would be the firewall, those would be blocked too.
The only pc which is blocked is the one with Norton 360.
I also can't find anything in the configuration of Norton that I can change to open a port to secure websites or so.
Actually the design of this program is so unlogical and incomplete that one can't find anything there.
Maybe I bought the wrong product for my workstation, but then again this was not explained clearly at your selling site.
If this problem can't be solved by the end of this week, I don't see any other solution than throwing all Norton products in the trash can and buying another non-symantec product which hopefully will work.
My appologies about being rude here, but I really searched for more than an hour to find a way to contact you and as you read I didn't succeed. All ways to normal support are cut off! This is no service at all!
So, please, a word of usable advice...