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Kudos0

Is this email from Symantec legitimate?

Is this email from Symantec legitimate?

We appreciate your interest in the quality of Norton products, specifically around the “long shutdown time” issue that you commented on in our Norton Community – https://community.norton.com. As a thank you for reporting this issue to us, we are offering a subscription extension for Norton Security and Norton Security with Backup.

Please confirm that your Norton account email address is the same as the one registered with Norton Community - [Email Address Removed]. If this address is not your Norton Account address, please reply to [Email Address Removed] from that Norton Account email address to confirm you are the owner of the address. Please include your forum username in the email for clarification.

Please note: For the safety and security of your personal information, do not send any passwords or activation keys via email.

Thank you for helping us build better products.

Replies

Kudos0

Re: Is this email from Symantec legitimate?

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Is this email from Symantec legitimate?

I was wondering myself if similar email that I did get was legitimate? It is better to be safe than sorry. And a happy new year.

Windows 10 Pro, 64 bit.
Kudos0

Re: Is this email from Symantec legitimate?

I got same email.  The Live Chat person said it's legitimate.  I'll feel more confident if Tony Weiss confirms it.

     
NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Accepted Solution
Kudos0

Re: Is this email from Symantec legitimate?

I have received the same email. I have also emailed Gayathri in the past. That email address is valid.

Note they are telling you not to include any personal information or passwords or product keys.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is this email from Symantec legitimate?

I also received this email, as peterweb says, it is safe and I have already answered.

Sandro
Kudos0

Re: Is this email from Symantec legitimate?

Kudos0

Re: Is this email from Symantec legitimate?

I answered the email and a Big Kudos to Norton for the extension.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Is this email from Symantec legitimate?

I got the same email and replied.

Kudos0

Re: Is this email from Symantec legitimate?

Good to know, now I can answer it, and kudos to Gayathri and Norton.

Windows 10 Pro, 64 bit.
Kudos1 Stats

Re: Is this email from Symantec legitimate?

dforrest:

Is this email from Symantec legitimate?

We appreciate your interest in the quality of Norton products, specifically around the “long shutdown time” issue that you commented on in our Norton Community – https://community.norton.com. As a thank you for reporting this issue to us, we are offering a subscription extension for Norton Security and Norton Security with Backup.

Please confirm that your Norton account email address is the same as the one registered with Norton Community - [Email Address Removed]. If this address is not your Norton Account address, please reply to [Email Address Removed] from that Norton Account email address to confirm you are the owner of the address. Please include your forum username in the email for clarification.

Please note: For the safety and security of your personal information, do not send any passwords or activation keys via email.

Thank you for helping us build better products.
 

Perhaps I am reading that email wrong, but I read it as there is only a need to reply if the email address for your Norton Account is incorrect in the email she sent to you. 

My question would be how many days will it be extended and when will it show up?

Kudos1 Stats

Re: Is this email from Symantec legitimate?

So what does this subscription extension mean?

How many days?

Kudos0

Re: Is this email from Symantec legitimate?

ferenzzz:

So what does this subscription extension mean?

How many days?

Wait for it....the email was just to verify address

Kudos0

Re: Is this email from Symantec legitimate?

yank:
dforrest:

Is this email from Symantec legitimate?

We appreciate your interest in the quality of Norton products, specifically around the “long shutdown time” issue that you commented on in our Norton Community – https://community.norton.com. As a thank you for reporting this issue to us, we are offering a subscription extension for Norton Security and Norton Security with Backup.

Please confirm that your Norton account email address is the same as the one registered with Norton Community - [Email Address Removed]. If this address is not your Norton Account address, please reply to [Email Address Removed] from that Norton Account email address to confirm you are the owner of the address. Please include your forum username in the email for clarification.

Please note: For the safety and security of your personal information, do not send any passwords or activation keys via email.

Thank you for helping us build better products.
 

Perhaps I am reading that email wrong, but I read it as there is only a need to reply if the email address for your Norton Account is incorrect in the email she sent to you. 

My question would be how many days will it be extended and when will it show up?

You confirm you correct address by replying from the correct address.   So, either way you are asked to reply.  

Kudos0

Re: Is this email from Symantec legitimate?

DUH!  

Kudos0

Re: Is this email from Symantec legitimate?

... and me

A nice gesture. Just waiting for a reply as my account is not the master one.

Anyone had any update and how many days we are being credited with ?

Kudos0

Re: Is this email from Symantec legitimate?

Hi, KremmenUK. I think they just want the email account you sign in with to your Norton account.

Someone will correct me, if I'm wrong !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Is this email from Symantec legitimate?

Oh

My PC is one of 3 devices in the same house that has been registered from a family members account. This means that we all have the same 'days to go' and when I rebuilt my PC my starting point was not the 366 days, as expected. I've therefore submitted the email address that was used when installing and activating Norton Security on all 3 devices. My email address is just for here and ID vault.

That's how I see it.

Kudos0

Re: Is this email from Symantec legitimate?

KremmenUK:

Oh

My PC is one of 3 devices in the same house that has been registered from a family members account. This means that we all have the same 'days to go' and when I rebuilt my PC my starting point was not the 366 days, as expected. I've therefore submitted the email address that was used when installing and activating Norton Security on all 3 devices. My email address is just for here and ID vault.

That's how I see it.

When you rebuild your PC, you still only have the remaining days left on your existing subscription. The 366 days start from when the product key is first activated on the first machine. If you reinstall 6 months later, you will only have the remaining 6 months remaining on reinstall.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is this email from Symantec legitimate?

Correct :)

My point is that my email address I use here (forum) and for ID vault is not the same email address I used to install and activate NS. For Symantec to add some days to the global house, up to 5 devices, licence they are going to need the email address used during installation and activation ?

Kudos0

Re: Is this email from Symantec legitimate?

Yes they need the email that you used to activate your Norton Security product.

What I did was forwarded the original email to my Norton Account email address. Then I forwarded that email to Gayathri.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is this email from Symantec legitimate?

Status of this?

Kudos0

Re: Is this email from Symantec legitimate?

FattiesGoneWild:  Status of this?

"This" = ?

Kudos0

Re: Is this email from Symantec legitimate?

FattiesGoneWild:

Status of this?

 It has only been one working day since the emails were sent. And it is over a holiday season, so there may be few employees working on that one day.

Just be patient. This is a bonus, for free. It will come.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is this email from Symantec legitimate?

Well they need to hurry up because I've only got 282 days left

Kudos1 Stats

Re: Is this email from Symantec legitimate?

Still no update about this... -sigh-

Kudos0

Re: Is this email from Symantec legitimate?

ferenzzz:

Still no update about this... -sigh-

R U serious....?   

Kudos2 Stats

Re: Is this email from Symantec legitimate?

Hello

This is like getting a gift from someone. Do you keep asking the person, " When am I going to get my gift?"?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Is this email from Symantec legitimate?

Still no update about this yet?

What's taking so long?

Kudos2 Stats

Re: Is this email from Symantec legitimate?

Patience is a virtue which seems to be lacking for the majority of the posters in this thread.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Is this email from Symantec legitimate?

scottlarock_:

Still no update about this yet?

What's taking so long?

The OP has indicated that the answer has been provided and others have confirmed that we have had similar emails.  The email actually in the message is in accordance with the addresses given in the Norton document and the name is one known as an official in the forums here  so what is the need for an update?

These are user to user forums and users have replied to the satisfaction of the person who asked .....

Hugh
Kudos0

Re: Is this email from Symantec legitimate?

LOL. I assumed it was a phising scam and deleted it, :-(

Kudos1 Stats

Re: Is this email from Symantec legitimate?

hok:

LOL. I assumed it was a phising scam and deleted it, :-(

Just send an email to Gayathri confirming your email address on your account.

Check your PM... I sent address.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Is this email from Symantec legitimate?

Replied to e-mail, no updates yet.

Kudos0

Re: Is this email from Symantec legitimate?

Cell:

Replied to e-mail, no updates yet.

What's the rush.  You sub is active.  

Kudos0

Re: Is this email from Symantec legitimate?

Here is my issue with this...

I built a new system and want to install the NS I bought from Amazon. BUT, I was on the Long Shutdown forum as I wanted to be sure I did not add this problem to my NEW system. So, NO AV other than Win 8.1 standard yet and I do not download anything yet on my new system.

I was told that when I do install NS my remaining NIS2014 days will be added if I CHAT with Norton. Great, now that the Long Shutdown issue is resolved, but then I got this email saying they will add more days.

I, like others, have heard nothing yet. My problem is that I do not want to mess anything up, and to add to this I downloaded the new version from the trial site as the /latestns is STILL downlevel!

If I ever get this sorted out, and they do add my NIS 2014 days to NS, will my systems that I did not update yet that still have NIS2014 have to be updated to NS right away?

If it ain't broke, fix it 'til it is!
Kudos0

Re: Is this email from Symantec legitimate?

I was told that when I do install NS my remaining NIS2014 days will be added if I CHAT with Norton. Great, now that the Long Shutdown issue is resolved, but then I got this email saying they will add more days.

 If I ever get this sorted out, and they do add my NIS 2014 days to NS, will my systems that I did not update yet that still have NIS2014 have to be updated to NS right away?

As soon as the NIS days are added to NS the NIS subscription will expire, so yes you would need to upgrade to NS straight away.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Is this email from Symantec legitimate?

Thanks Krusty...and I found out we stayed "on the rocks" at the Park Royal.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Is this email from Symantec legitimate?

You're welcome.

That's a pretty old part of Sydney.  I don't get to Sydney these days, I'm a couple of hundred miles away in the Aussie bush.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Is this email from Symantec legitimate?

Great...we sure had a great view of the Harbor.

If it ain't broke, fix it 'til it is!
Kudos1 Stats

Re: Is this email from Symantec legitimate?

I've got an email from Gayathri

Hi,

I'll be out of office from 21st to 29th September and will have very limited access to email. Please excuse any delays in response to your email.

If you do have an issue that requires immediate attention, please try my mobile phone at [Removed Contact Info]

Thanks,

Gayathri

Kudos0

Re: Is this email from Symantec legitimate?

ferenzzz:

I've got an email from Gayathri

Hi,

I'll be out of office from 21st to 29th September and will have very limited access to email. Please excuse any delays in response to your email.

If you do have an issue that requires immediate attention, please try my mobile phone at [Removed Contact Info]

Thanks,

Gayathri

Talk about slow email!

Kudos0

Re: Is this email from Symantec legitimate?

Hello

The date should have been dated December rather than September.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Is this email from Symantec legitimate?

Hi,

Just got a 90 days extra bonus, you do not have to do anything, when the Licencing maintenance background task will run, every 1 hour, your days will be added automatically. (Or click on Check Subscription link if you cannot wait).

THANKS Symantec.

Kudos0

Re: Is this email from Symantec legitimate?

I too have received the bonus time. Thank you Symantec.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is this email from Symantec legitimate?

TYVM Symantec  - just got my 90 days - got to love a late Christmas present!

Kudos0

Re: Is this email from Symantec legitimate?

Hello

Patience is now a virtue for all of you who will get the extra days.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Is this email from Symantec legitimate?

Thanks Symantec.

Much appreciated !

Kudos0

Re: Is this email from Symantec legitimate?

Got my bonus 90 days as well. Thank you Symantec team.

Kudos0

Re: Is this email from Symantec legitimate?

So, I have not installed NS yet. I still have 73 days left on my NIS 2014 and have NOTHING yet on my new system. Does this mean that when I install NS it will show my extra 90 days? I did get the email like everyone else here. Then I wonder what will happen to my NIS days. Trying to get this in the correct order.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Is this email from Symantec legitimate?

Like you, I just got three months extension for my subscription.

Thank you very much Symantec!

Sandro

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