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Kudos0

Email Sync devices setting

Posted: 16-Mar-2023 | 1:28PM · 5 Replies ·

I have multiple computers sharing 1 email. How can I get the Send items to sync with all computers?  All have Norton 360.

Outlook email program

Labels: Windows 10, Device Management

Replies

Kudos0

Re: Email Sync devices setting

Posted: 16-Mar-2023 | 1:51PM · Permalink

This has nothing to do with your Norton product. If you are not already using IMAP, you need to change your email account to that protocol. That will keep all emails on the server and all devices connected to that email account will see the same thing in real time.

Here is a Microsoft article that helps explain the different email protocols.   https://support.microsoft.com/en-us/office/what-are-imap-and-pop-ca2c579...

Kudos0

Re: Email Sync devices setting

Posted: 16-Mar-2023 | 2:06PM · Permalink

Thank you. Already on IMAP. Microsoft suggested changing norton setting but cant find what/where it is.

Kudos0

Re: Email Sync devices setting

Posted: 16-Mar-2023 | 2:21PM · Permalink

I use IMAP on Gmail with Thunderbird email client and just checked my Sent items on my laptop and the sent items are sync'd with my iPhone. Do you see this same behaviour with emails sent from all your devices?

Did MS give any clue as to what kind of setting they thought Norton has that might affect this? I cannot thing of anything that would affect sent items. Maybe others here have some ideas.

Kudos0

Re: Email Sync devices setting

Posted: 16-Mar-2023 | 2:40PM · Permalink

Sync is 3 desktop towers. IMAP setup on all. Should be synced according to MS. Not sure where to go or who to even contact at this point.

Kudos0

Re: Email Sync devices setting

Posted: 20-Mar-2023 | 8:58AM · Permalink

One more input item.  All 3 of these computers & outlook have a 2nd email setup - all of which are using Microsoft Exchange.  Any input as to whether this is creating the non-sync for sent emails?