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Kudos0

Enabled but not working

I have a Windows Vista Ultimate desktop with NIS 2010 and Norton Safety Minder. NSM version is 1.2.1.7.

It is enabled and reports that it is monitoring my sons account. Looking at the activity at OnlineFamily the only thing recorded is that he logged off. In actuality the time reported for the logout is actually the time he logged on. I right clicked the icon in the system tray and selected disable. I waited a couple of minutes then re-enabled it. I did receive notification about it being disabled and enabled. When he logs on NSM reports that is monitoring the account. But no activity is being reported and the time restrictions are not enforced. All options are turned on. This was working up till a couple of months ago. I have uninstalled and installed the latest version but still having the problems.

What can I do? Windows Vista is up to date.

Replies

Kudos0

Re: Enabled but not working

I have a Windows Vista Ultimate desktop with NIS 2010 and Norton Safety Minder. NSM version is 1.2.1.7.

It is enabled and reports that it is monitoring my sons account. Looking at the activity at OnlineFamily the only thing recorded is that he logged off. In actuality the time reported for the logout is actually the time he logged on. I right clicked the icon in the system tray and selected disable. I waited a couple of minutes then re-enabled it. I did receive notification about it being disabled and enabled. When he logs on NSM reports that is monitoring the account. But no activity is being reported and the time restrictions are not enforced. All options are turned on. This was working up till a couple of months ago. I have uninstalled and installed the latest version but still having the problems.

What can I do? Windows Vista is up to date.

Kudos0

Re: Enabled but not working

Hi gemadan96,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie

Thanks Katie

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