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Kudos0

The end of Norton Zone???

I've just received this email: what does it mean?

Hello,

You are receiving this notice because our records show you signed up for Norton Zone. Symantec has made the decision to discontinue Norton Zone and we will wind down our support of this service over the next 30 to 60 days.

But, Why?

At Symantec, we continually scrutinize our portfolio to make sure we’re delivering innovative solutions that captivate our customers and give you the most value. In reviewing the Norton Zone service, we looked at competitive solutions available today, our differentiation, and how well we addressed your emerging needs. While Norton Zone is an innovative, new offering, it is not yet solving your needs fully.

Now What?

You’ll have access to your files for the next 60 days. For the first 30 days, you will have full access from any device. After July 7, 2014, you will still be able to access your files but only from a Windows or Mac computer, not any mobile devices. During this time, you’ll only be able to access and copy your files but not use any other feature of Norton Zone, like sharing. After August 6, 2014 your files and related data, like file names, will be permanently deleted from the service and neither you nor Symantec will be able to access them. This is a critical step in ensuring your privacy but it means you must be sure to copy all data out of Norton Zone before August 6, 2014.

What other file-sharing service should I use?

That’s really up to you. There are several on the market that are available to you. Below are easy instructions on how to move your files from Norton Zone to any other file sharing service: 

  1. Sign-up for the file sharing service of your choice.
  2. Install the client they have for accessing your files from your computer.
  3. Open the services folder on your computer.
  4. Be sure you have the Norton Zone client installed on your computer as well.  If you don’t have the computer clients installed, go to nortonzone.com and sign-in. You’ll see a link on the right side of the web page.
  5. In a separate window, open the Norton Zone folder on your computer.
  6. Now just drag and drop your files from Norton Zone into your other service.
  7. Once your new service syncs your files, you’ll be all set.

If you have paid for a subscription to any version of Norton Zone, we will automatically refund your subscription fees in full for the time you’ve been a paid subscriber. If you enrolled in auto renewal, we will remove you from that program and not automatically renew your subscription.

If you are currently using the 30-day trial of the business version of Norton Zone, your trial will not expire on your expiration date. Your trial account will follow the dates outlined above. 

We want to thank you for being a Zoner. If you have any questions, you can email us at nortonzone@symantec.com

Be safe,
The Norton Zone team

 

 

Replies

Kudos0

Re: The end of Norton Zone???

I got the same email today.  Yes, Norton Zone won't be available after August 6.  If you want to replace it, Dropbox and Google Drive are great alternatives and they're both FREE.

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: The end of Norton Zone???

I'd really want to know the reason why....

Kudos1 Stats

Re: The end of Norton Zone???


noghere wrote:

I'd really want to know the reason why....


The first paragraph in the email (which reads like someone agonized over what to say and then just gave up) is supposed to answer your question.  My guess is Norton Zone didn't have enough users to justify the cost of keeping it.  But that's just a guess.

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos1 Stats

Re: The end of Norton Zone???


noghere wrote:

I'd really want to know the reason why....


We all ask the same question. 

It might have something to do with features that were not included in Norton Zone. If you were following the Zone board, you would probably have seen questions on how to do something with the product that could not be done with Norton, but was available on a competative product. It may be that the user base did not grow as predicted, thus the business decision was that they could not afford the development costs to bring the product in line with the competition.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: The end of Norton Zone???

It is only a commercial and economic reason, I think.

Kudos0

Re: The end of Norton Zone???

Norton is not alone in this fall out.

Opera, adobe (does not include CC) are some of gaints who had cloud storages as loss-trades.

Below is an adobe notification:

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!

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