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Kudos0

Endless Cycle: No Identity Safe Login

Twice this week, I have been burdened with the unavailability of the Identity Safe Vault Login...When I hit the "Vault Is Closed" on the Norton Toolbar, I get the "Get Started" screen as if I am starting a new account...when I hit the sign in button, it takes me to the login for my Norton Account (which I am already signed into)...when I type my password, the account sign in pop up goes away, and the Identity Safe "Get Started" screen remains asking me to sign in...What's up with this problem?!  I tried to resolve this with an outsourced chat customer service representative who was completely useless...please fix this problem as soon as possible, and let me know how I can access my Identity Safe Vault!   Thanks.

Replies

Kudos0

Re: Endless Cycle: No Identity Safe Login

Hi Norton Insecurity,

A bit more information would be helpful in us assisting you.

What is you operating system?  You default browser? Are you using a Norton Product with ID safe or are you using the Stand Alone version of ID Safe?

Can you sign into your vault using the following?

https://identitysafe.norton.com/

Kudos0

Re: Endless Cycle: No Identity Safe Login

I am using WIN 10 OS with Internet Explorer...I have Internet Security with Identity Safe...I just spoke to Norton regarding this problem as I cannot login to Norton...I get a "Your computer appears to be sending too many requests at one time. Please try again later." (See attached)...I am becoming increasingly frustrated with the quality of Norton products and the Customer Service...I was told by the outsourced rep in Manila, Phillipines that the server is currently offline for an upgrade for 24 Hours (sounds like a huge problem at Norton).  If this problem isn't resolved by COB Friday, I will remove all Norton Products from my Home and Businesses, and go with another Security Provider...this really is sad!

Kudos0

Re: Endless Cycle: No Identity Safe Login

Hi @Norton Insecurity,

Sorry of the inconvenience, Please try steps provided in the below Norton support article, if issue still continues to exists please let me know. 

I cannot sign in to the Norton Identify Safe vault, as the Get started window appears again after I enter my credentials 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Endless Cycle: No Identity Safe Login

This problem went away, then returned today...once again, I cannot login to identity safe without getting into a circle jerk between the identity safe login and the norton login...now I cannot log back into Norton!  This is becoming increasing frustrating!  I see that I am not the only one having this problem, and there is a lot of traffic regarding this issue...what problems are Norton having?  I am losing faith in the ability to keep a stable connection with my Norton Security and Identity Safe applications.  I followed the Sunil suggestion above and now I cannot log back into Norton.  If this problem is not fixed by this afternoon, I will take my business and personal security business to McAfee!

Kudos0

Re: Endless Cycle: No Identity Safe Login

Hello,

I'm truly sorry to hear about the problem you've encountered with ID Safe login. I've sent you a Private Mail that you can get to through your Forum Inbox.

Thanks,
Matt

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