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Kudos0

Endpoint protection for Mac virus defs liveupdate error

When I run the LiveUpdate for Symantic Endpoint Protection for Mac, I get the error window "Microdefs Error: Liveupdate had an error updating the virus definitions." This message appears after the progress window shows all 240MB of both virus definition files being downloaded. 

The Summary window then shows success for 3 updates, but failure for "Symantec Endpoint Protection for Mac Virus Defs v12.1"

I tried restarting the computer. This has been happening for 2 days. I've been using the software on this computer since 2013.

Any suggestions?

Symantec Antivirus v5.1.4(1)

MacBook Air, Mid 2012

MacOS High Sierra 10.13.6

Replies

Kudos1 Stats

Re: Endpoint protection for Mac virus defs liveupdate error

Hello sajia. Your post is a bit challenging to understand in that in one statement you say this is your product, meaning you would have SEP installed: If you have a Symantec Endpoint for MAC product installed you will need versions 10.5 - 10.6.8 to be compatible with your OS.

When I run the LiveUpdate for Symantic Endpoint Protection for Mac

Symantec Antivirus v5.1.4(1)

In another statement you said the above, leading us to believe you have an older not supported version of Norton Antivirus for MAC. If this is your product please look at this compatibility matrix for your OS version. You need version 7.5 or higher to be compatible with your OS IF you have a Norton for MAC product.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Endpoint protection for Mac virus defs liveupdate error

Thanks for the helpful response. I apologize for the confusion; the problem is on my wife's computer and I'm not familiar with either Macs or Symantec products, so it's taken me time to figure out what's on there. After more looking, I think it's:

Norton Antivirus 10.2.3 (25)

Endpoint protection 12.1.2015.2015


From the compatibility matrix it looks like the NAV on this computer is old. So there's no way for the software to update automatically to the new version? 

Kudos1 Stats

Re: Endpoint protection for Mac virus defs liveupdate error

First there are two separate installs of an antiviral software package on the system. NAV is indeed old and should be removed. Here are the current Norton products available for MAC OS.

The endpoint install is also old, contact Symantec support for assistance with a new product if you should want to remain with SEP.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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