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Kudos2 Stats

enforcing nationalization on email language

I have receioved an email from Norton today (Norton <norton@secure.norton.com>) in which it stated: "Important Notice Regarding Your Norton Emails: You’ve previously requested to receive emails from us in a preferred language. Due to recent changes, we can no longer accommodate this request. - Going forward, you will only receive Norton emails in your current residing country’s primary language. - We apologize for any inconvenience this may cause, and value you as a continued Norton customer."

This is the most presumptuous and rediculous thing I have received from a company such as Norton. This is homogenizing people domicile in a place in the most simplistic, idiotic and may I say, nationalistic way. I and a lot of other people who live in HK or China for that matter who either do not read or prefer not to read Chinese and since this is an America company, I do not understand why you have decided to eliminate English from your correspondence? Not even as a choice? How maddening! I want to hear your explanation for that otherwise, I will write to the press.

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Replies

Kudos2 Stats

Re: enforcing nationalization on email language

I've just received this too and Norton doesn't seem to care that millions of Europeans (and other nationalities) live in countries where the native language is not the one in which they are most fluent.  Given computer security is an increasingly important aspect of our usage, this is not only an ignorant decision but also a dangerous one.

The statement ". ...... value you as a continued Norton customer." is risible.   Refusing to let me use my native language clearly indicates that Norton doesn't value me one bit.

Kudos0

Re: enforcing nationalization on email language

Is it really possible that a company that purports to be able to thwart sophisticated viruses and hacks from around the world cannot find a way to continue communicating with its English-speaking customers in English? If so, perhaps my confidence in its technological prowess was misplaced. The alternative explanation is that it just doesn't care enough about its customers to find a solution to its "recent changes."

Kudos0

Re: enforcing nationalization on email language

Kudos0

Re: enforcing nationalization on email language

I wanted to know who within the company came up with this idea and his or her reason why. That person has some serious issues to work out. This can't be about cost. Does Norton really think this is helping the company or have enough brain to understand that this in reality is actually demaging the company? 

Kudos0

Re: enforcing nationalization on email language

I think it shouldn't matter what country you're in if you opt in for emails, then you should get the emails no matter what and in the language that you want.  This does seem like a waste of time changing it.