Solved.
Kudos0

Ensure DropBox Process is not Interrupted

Posted: 29-May-2022 | 5:35PM · 9 Replies ·

My DropBox stopped working (syncing with the internet instance) when I installed Norton. 
I am being told that maybe Norton is interfering with it.

How can I configure Norton to be sure that this process/thread itself is not being disabled or interfered with?
So I need to create an EXCEPTION I believe.
Norton can still check my Dropbox files if it is able, but I do not want to block any Dropbox.exe DbxSvc.exe processes.

What menus and where is this done?

Thank you

Labels: Application Blocking, Firewall, Windows 8
Accepted Solution
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 4:36PM · Edited: 07-Jun-2022 | 5:06PM · Permalink

Please give me a short bit to try installing drop-box on one of my machines as a test. I'd like to see whether my Norton product installed gives me the same issues. I will post back anything that appears to compare with you.

Edited: I downloaded drop box from this link, then installed. I chose the Basic plan and have NOT uploaded any files. I also elected to download the files directly with a copy on my local HD vice in the cloud only and without remote access via smartphone. Norton didn't block anything during the install process. Please see the screenshots below. FWIW!! Where are you downloading your DB installer from? Wondering if that may be the issue? I also installed OFF LINE vice through my browser of choice. I'm on Windows 10 Pro x 64 version 21H2 / build 19044.1741 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.4.11 

SA

View Accepted Solution in Context

Replies

Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 30-May-2022 | 9:01AM · Permalink

Hello Derek. Add these two processes to the Norton exclusion list in your settings. Dropbox.exe DbxSvc.exe, here are instructions for doing that:

https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Note: Make sure your restart your computer so the settings are set globally.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 6:30AM · Permalink

Derek. I'm following up to see if the suggestion provided any positive results and if we can assist further.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 4:28PM · Permalink

Thank you very much for the follow-up.
I still have not resolved it, but I can't determine the root cause at this time.

Is there a way to HALT Norton for a short time while I re-install Dropbox.
I'm trying to avoid UN-INSTALLING NORTON and then RE-INSTALLIGN NORTON.  Do you have any other suggestions?

Accepted Solution
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 4:36PM · Edited: 07-Jun-2022 | 5:06PM · Permalink

Please give me a short bit to try installing drop-box on one of my machines as a test. I'd like to see whether my Norton product installed gives me the same issues. I will post back anything that appears to compare with you.

Edited: I downloaded drop box from this link, then installed. I chose the Basic plan and have NOT uploaded any files. I also elected to download the files directly with a copy on my local HD vice in the cloud only and without remote access via smartphone. Norton didn't block anything during the install process. Please see the screenshots below. FWIW!! Where are you downloading your DB installer from? Wondering if that may be the issue? I also installed OFF LINE vice through my browser of choice. I'm on Windows 10 Pro x 64 version 21H2 / build 19044.1741 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.4.11 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 4:55PM · Permalink

Very good.  Thank you so much.  I will re-trace my steps.

Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 07-Jun-2022 | 5:05PM · Permalink

Your most welcome!!

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 11-Jun-2022 | 10:25AM · Permalink

Derek, just following up to see how things are with the issue you are having, can we assist further?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 11-Jun-2022 | 2:06PM · Permalink

Consider this closed complete.

Thank you all!

Kudos0

Re: Ensure DropBox Process is not Interrupted

Posted: 11-Jun-2022 | 4:33PM · Permalink

You're welcome. Hoping that you have things straightened out.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

This thread is closed from further comment. Please visit the forum to start a new thread.