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Kudos0

Entering new product key and automatic renewal

Hi, I've bought a Norton Security 1 year subscription card, unfortunately they didn't have standard Norton Security available which I have currently, but something called Norton Security Deluxe. I'm guessing its like standard Norton security but with added features. But is it classed as a different product? In other words, can I enter the product key into my existing standard Norton Security as usual, or do I have to uninstall and start from scratch?

Also I have just noticed something new this year, it says I have to enroll for automatic renewal. Does this mean I have to sign up for direct debit or enter a debit card number when installing?

Thanks

Replies

Kudos0

Re: Entering new product key and automatic renewal

Hi nike888,

The following link will show you a chart displaying the difference between NS Standard and NS Deluxe, as well as NS Premium.  This chart pertains to the US products.

http://us.norton.com/norton-security-antivirus

You can enter the key of any product more advanced (Deluxe/Premium) than your current product (Standard) in order to renew your current subscription.  However doing so will not afford you the increased features.  If you purchase NS Deluxe, and have no ongoing problems with your NS Standard install, I'd do an over the top install of the NS Deluxe and gain the additional features (coverage for 5 devices including MAC and phones).

As far as auto-renewal goes, after activation turning off Auto-renewal is the first thing I do with a new install.  I also make sure there is not any info included as far as direct debit/credit card number shown in the Norton info. 

Kudos0

Re: Entering new product key and automatic renewal

Hi nike888,

Please hold off  doing anything as there has been questions regarding the upgrade over the top (as I suggested) from Standard to Deluxe .  I am being questioned in regards to the changing of available functions - not that they exist, but the methodology in obtaining them.

It appears that the just the insertion of the new product key will give you the "added features" of Deluxe.  So I was incorrect in thinking the code was different, when in fact the difference functions are added via the product key.  If you had been using the older version of NIS or N 360, then what I said would have been true - but it appears just entering the new key will provide you with the Deluxe functions without a reinstall.

Sorry for the confusion - hopefully others will assist in bailing me out.

Kudos0

Re: Entering new product key and automatic renewal

Hello yank

Yes, the key determines the program. I was running Deluxe previously. With my new key entered into my Deluxe program, I ended up having a Premium version which included the Backup feature which I disabled.

I would recommend though that the O/P should go over the settings in the program since the settings may be a little different than the Standard version.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Entering new product key and automatic renewal

Floplot,

We know the Key for Premium will add BU to the Deluxe - the question is about going from Standard to Deluxe - where there is no back up involved - only the number of additional devices.

Kudos0

Re: Entering new product key and automatic renewal

Yank

You are right to query this since I have a visual memory of a staffer posting "subject to the number of devices (of the older installation)" when the new key system came in.

It was part of the explanation of which new version you had to use to activate and not upgrade a N360 installation -- that you did not suddenly find that you got N360 valid on 10 devices because you had used the key from Norton Security Premium.

As always FWIW .....

Hugh
Kudos0

Re: Entering new product key and automatic renewal

Hello yank

The Standard and the Deluxe versions are the same programs. The only difference is the number of devices. The Deluxe Key will have the correct number of devices allowed since the key has to be used in the area of the world where it is allowed to be used. Therefore all the user has to do with his Standard Norton Security is to add the new Deluxe key to change it to Deluxe with the proper number of devices allowed. This is assuming there are no issues with the Standard program.

If you check out the chart you posted, you will see that the programs are the same. The 2 items which are different refers to the plural of device vs. devices.

That's my take of the situation with Standard and Deluxe Norton Security. Of course it can be verified by having a chat with customer support.

www.norton.com/chat

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Entering new product key and automatic renewal

Hi nike888,

There seems to be mixed advise here, regardless of what the procedure is that each of us think is the most correct, perhaps contacting chat may be the best answer - hopefully they will provide the answer.

Please let us know what Chat tells you.

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