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Kudos0

erroneous message re malicious website

When I log onto my library site www.bccls.org from my mobile phone I get a Norton Mobile Security Malicious Website Detected message.  However when I log on from my tablet or computer I do not get this message.

How do I get Norton to check out this website and fix the message?  If it is a problem I am happy to contact the library system but I suspect it is Norton given I only get the message on my phone.

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Replies

Kudos0

Re: erroneous message re malicious website

What details are you given when you click on More Details? 

What operating systems are on your phone, and tablet? It could be something specific to the mobile pages.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: erroneous message re malicious website

Android phone and tablet. Windows 10 for computer
Kudos0

Re: erroneous message re malicious website

Using my Win 10 laptop and Chrome browser, I get a block when trying to access the same site. If you expand the threat section at the bottom of the details page, you see more details on the warning. So it is not just on your Android devices.

If you feel this is a false detection, you can report it to Norton as a possible false positive.  You can report false positive indications here https://submit.symantec.com/false_positive/

Things happen. Export/Backup your Identity Safe data.