• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Error -2016 In Renew

Hello. The error message below is being shown when I click on the button "Renew" in the app since 2 days ago.

Why is this message being shown? Please inform the programmers of the app to fix it.

I'll wait for a response here.

Thank you in advance.

File Attachment: 

Replies

Kudos0

Re: Error -2016 In Renew

Hello Pitbull. You pic comes up empty when opened. Here are the instructions for posting a screenshot directly into your posts.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Error -2016 In Renew

I was able to view the image.

When is your renewal due? Are you using a Norton subscription that you are also using on a PC? If so, try renewing from the PC.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error -2016 In Renew

I uploaded the image again for you, Soul Asylum.

My renew due is in 2020 and YES, I have a 3 user account; but I just wanted to click on the button "Renew" to show the correct remaining days in the app!

But when I click on the button, it shows the message above. I checked it today. It still shows the message!!!

Please inform the programmers of the app to fix it.

Thank you.

Kudos0

Re: Error -2016 In Renew

I just tried the renew button on my Samsung Tab A on Android 8.1.1 and was directed to the renewal page. What device are you using and what Android version? What version of Norton Mobile Security, NMS, have you got?

When you click on the three bars at the top left of the main NMS screen, do you see your email address or a Sign In box?  If you are signed in with your email address, the days remaining should be displayed below the email address.

Also, if you are signed into your Norton Account, you can see the days remaining by tapping on the Norton icon at the bottom right of the main NMS screen.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error -2016 In Renew

Thank you for your response. Mine is LG G4 on Android 6.0 and as I said, when I click on the button "Renew", it shows that message.

Yes, I'm signed into my account and when I click on those three bars, it shows the remaining days; but the number of the days is INCORRECT.

I should click on the button "Renew" to show the correct number of remaining days.

Please inform the programmers to fix this bug.

Kudos0

Re: Error -2016 In Renew

I should click on the button "Renew" to show the correct number of remaining days.

I have never seen the Renew button behave like that. 

How different is the number of days displayed vs the number that should be shown?

It sounds like you need to reset your NMS app. Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error -2016 In Renew

It DOES behave like that. I already did this many times.

The difference is 3 days.

This problem occurred before, several times and it's a SERVER-SIDE problem. I already experienced this several times.

I know all about resetting the app; but I don't want to do it. As I said, it's a server-side problem and should be fixed.

Kudos0

Re: Error -2016 In Renew

As it is a server side issue, there is nothing the app programmers can do about it. As the message says, Norton is working to resolve it. 

Things happen. Export/Backup your Norton Password Manager data.