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Whilst using Chrome to search for a book, I was directed to Amazon I always check that the link is Norton verified with the green tick. Whilst looking at this book on Amazon, error 3048,3 appeared but no fix was found. I decided to bring up Norton to do a scan but Norton had disappeared from my start up menu. I have saved the Norton bootable recover tool to a flash drive and restarted the computer with flash drive inserted as directed. Apparently the computer should then start in bootable recovery but it does not. This is the first time I have had this problem so I am floundering a little. The Norton icon is still on the desktop and on clicking on it, it tells me that all definitions are up to date.