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Kudos0

Error 32030 when attempting to log in and access LifeLock

Posted: 05-Jul-2023 | 3:12PM · 4 Replies ·

Hi team,

I've been holding with Norton technical support and the subscription department for about two hours now, but nobody can resolve my issue.  I am receiving error 32030 when attempting to log in and access my LifeLock features.  I have purchased a one year subscription to the program and it is showing active when I look at the subscriptions.  However, when I try to access any features, I receive the below.  Can you please assist?

Your subscription to LifeLock has been cancelled and your account no longer has access to ITPS features. To re-enroll, click here to visit our product page.

Error: 32030

Thank you for any help.

Replies

Kudos0

Re: Error 32030 when attempting to log in and access LifeLock

Posted: 05-Jul-2023 | 3:18PM · Permalink

Adding subscription confirmation and error message to thread.

File Attachment: 
PDF icon Error number and message
PDF icon Subscription confirmation
Kudos0

Re: Error 32030 when attempting to log in and access LifeLock

Posted: 05-Jul-2023 | 3:42PM · Edited: 05-Jul-2023 | 3:45PM · Permalink

Hello SAW. Are you seeing this error when trying to access your LifeLock Account? They are two separate login's for Lifelock and Norton accounts. Just trying to clarify. 

Edited:

https://login.norton.com/sso/embedded/update

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Error 32030 when attempting to log in and access LifeLock

Posted: 05-Jul-2023 | 6:46PM · Permalink

Hi SA, It's for the Lifelock account. Best, SAW
Kudos0

Re: Error 32030 when attempting to log in and access LifeLock

Posted: 05-Jul-2023 | 7:01PM · Edited: 05-Jul-2023 | 7:02PM · Permalink

If not already doing so try logging in here, make sure your VPN is not active. When you click log in you should be presented with a Norton and separate Lifelock login.

https://www.nortonlifelock.com/us/en/

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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