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Kudos0

Error 6 when trying to activate Norton Utilities after a reinstallation on changing my hard drive

Posted: 20-Sep-2021 | 1:24PM · 4 Replies ·

I have this ongoing issue since August and no one has been able to resolve it. I uninstalled Norton Utilities and changed my hard drive, but now I cannot activate the product on my new hard drive.  I keep getting error 6 and I have been on the phone several times with support and each time I have been told that the issue has been escalated to level 2.

I have it bundled with my "Norton 360 Platinum Plus I" and I have not even exhausted available licenses so I don't understand why this is happening.

File Attachment: 
PDF icon Norton Utilities error 6.pdf
Labels: Norton Utilities

Replies

Kudos0

Re: Error 6 when trying to activate Norton Utilities after a reinstallation on changing my hard drive

Posted: 20-Sep-2021 | 1:38PM · Permalink

Kudos0

Re: Error 6 when trying to activate Norton Utilities after a reinstallation on changing my hard drive

Posted: 20-Sep-2021 | 3:18PM · Permalink

When was the last time you tried to activate NUP? Employee @Gayathri_R  has just suggested in another thread that this issue should be fixed now.   https://community.norton.com/en/comment/8511495#comment-8511495

Kudos0

Re: Error 6 when trying to activate Norton Utilities after a reinstallation on changing my hard drive

Posted: 20-Sep-2021 | 4:47PM · Permalink

I am following that thread and I tried after that comment you referred to and it still did not work
Kudos0

Re: Error 6 when trying to activate Norton Utilities after a reinstallation on changing my hard drive

Posted: 20-Sep-2021 | 5:26PM · Permalink

As I tagged Gayathri in my last post, hopefully she can check in on this thread as well to get you the help you need.

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