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Kudos0

Error that drive about to fail

A backup failed with error message that Ghost

"Cannot create recovery points...The type of errors encountered indicate that this hard disk drive is about to fail. It is recommended that this drive be replaced soon. To ignore this error and backup this drive, select "Ignore bad sectors during copy" from the advanced options in the Drive Backup Wizard."

Being very cautious about such things, I immediately removed the (8-year old!) drive from service and ordered a replacement drive.  I'm just curious (since I've never seen such a message before): are such messages by chance known to be unreliable?  (Even if so I'll probably heed it!)

Replies

Kudos1 Stats

Re: Error that drive about to fail

Never mind, I ran HDD Tune 2.55 and it did find errors!

Accepted Solution
Kudos2 Stats

Re: Error that drive about to fail

As you found the drive has bad sectors.  Even if you can fix those sectors with check disk, on a drive that old it's going bad and your going to get more bad sectors until they happen on a critical system file and windows will no longer boot.

You need to image all the partitions as soon as possible before you loose anything.

If you need to use the option to "skip bad sectors" we recomend that after you have imaged all the partitions you then try one more time to image the partition showing the error after trying to repair the bad sectors. Do not try to repair it first because it's possible it will make it worse.

Then in the worst case you have an image made skipping the bad sectors.

In the best case you end up with 2 images, one that skipped the bad sectors and one that did not, you use the one that did not skip sectors for the new hard drive.

You did not mention your operating system but look in disk management to make sure you are not missing any hidden partitions and make a note of what order they are in.

Best of luck,

Dave

Kudos0

Re: Error that drive about to fail

It sure is a good feeling having a valid backup. Isn't it?

Kudos0

Re: Error that drive about to fail

First, thank you DaveH for the interesting suggestions which will I'm sure come in handy some day.

I *always* use the option to "skip bad sectors", ever since Ghost techsupport suggested it long long ago.

I have a backup from the day before so perhaps I'm good to go, however...

Since postng yesterday I ran HDD Tune on the backup DESTINATION drive, and (like the backup SOURCE drive) it has errors too!  Oh my; both tested error-free just a month or two ago.  When the two new drives arrive I plan to first try to restore the backup from the day before onto one from the backup destination drive, which I'll then replace also.

I've never had both the source and destination drives of a backup go south simultaneously before!

Kudos0

Re: Error that drive about to fail


coyote2 wrote:

I *always* use the option to "skip bad sectors", ever since Ghost techsupport suggested it long long ago.



coyote2,

I think your experience has demonstrated why that was bad advice.

Kudos0

Re: Error that drive about to fail

oh no!  could someone please elaborate?  Or is it as simple as don't check that option unless one has to to create an image?

Kudos1 Stats

Re: Error that drive about to fail

Don't check that option unless you can't create an image. You want to know if bad sectors are present so you can consider replacing the drive early, not late.

Kudos1 Stats

Re: Error that drive about to fail

When I create an image I never ever check that option.

You can if you wish run chkdisk before running the backup.

You will never see the advice given on this forum to "check bad sectors" it is NOT recommended and is NOT a required option when running a backup.

Deric

Kudos0

Re: Error that drive about to fail


Brian_K wrote:

coyote2 wrote:

I *always* use the option to "skip bad sectors", ever since Ghost techsupport suggested it long long ago.



coyote2,

I think your experience has demonstrated why that was bad advice.


First, thank you very much Brian_K and DStain! 

Do I undertant correctly that if I had not checked that option, Ghost might have (been likely to) warn me earlier about the errors on one or both (the backup source and destination) hard drives?  (The option wording seems to imply the option would only be triggered by errors on the backup SOURCE drive.)

(I have now revised the total count of useful advice Norton Ghost phonesupport gave me in my many calls over the years from one to zero.  I always felt like I was training THEM when I phoned.  This forum is the other way around; compared to you all I know nothing!)

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