Kudos0

Error EC950008 when trying to create a recovery disk.

Installed Save & Restore 2.0 on Dell E1705 running Vista Ultimate.  When trying to create a recovery disk, Message comes up:

"Cannot create recovery disk..."Error EC950008: driver mining.  Any solutions?

Replies

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Installed Save & Restore 2.0 on Dell E1705 running Vista Ultimate.  When trying to create a recovery disk, Message comes up:

"Cannot create recovery disk..."Error EC950008: driver mining.  Any solutions?

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Try running Driver Validation from the Autorun menu when the Symantec Recovery Disk (SRD) is inserted.  Does the same error occur?  If not, what is the driver that is missing, that needs to be added?

Driver Validation looks at storage and network drivers on the computer to see if the SRD already has the correct drivers in its database.  If the computer needs other drivers, Driver Validation will tell you which drivers are missing.

Also, do you have either of these two programs installed?

Daemon Tools Lite 4.10
Alcohol 52% 1.9.7.6022 FE

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Do not have any of those programs mentioned.  Where is the SRD anyway, is it part of the S & R 2.0 disk?
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Hi Ldmth44,

I apologize; the Symantec Recovery Disk is also the same disk that you used to install NSR 2.0, or if you purchased it online, it was an ISO that you downloaded and burned to a bootable CD.

The Symantec Recovery Disk is the standard recovery disk, and is the base upon which a Custom Recovery Disk is build. I would try booting to the Symantec Recovery Disk first, and noting any problems that occur. Please let me know if you have any other questions or concerns.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

I have the identical problem...I get the EC950008 message when creating my custom recovery disc.

I'm using my original Save & Restore 2.0 disc;  when prompted by the Creation Wizard I point to my CD-R drive, it begins to compare drivers, then crashes...with the above message.  I've verified my drivers, and that worked fine.

I have put ALL of my backups on a Seagate FreeAgent Pro 750gb external drive, connected by an ESata card.  When I boot into the recovery environment, I can't see the FreeAgent drive, so I'm unable to restore anything from that location.

Any help appreciated.

John M 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Does the error appear before you're prompted to insert a blank disk? Are you able to boot to the standard SRD, and see which drivers are needed for the customer SRD?
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

I am also getting the exact same error. The problem happens BEFORE being asked to insert a blank disk.  It happens just after being asked where the present Recovery Disk is located, "Comparing drivers" starts and a few seconds later the error appears.  The only option is OK.  The progress bar reappears but nothing progresses.

This must be a known issue since it is quoted in a review of the product on Amazon along with the statement that Symantec has no fix at this time.

Kudos0

Re: Error EC950008 when trying to create a recovery disk.


Yes...error appears before any such prompt.  I can boot to the SRD, and have validated all drivers, but can't get past the error message...your question puzzles me...it is DURING the process of determining the drivers for my custom SRD that the crash occurs and the error message occurs.....

Thanks for any help. 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

John,

Is your ESata card connected via PCMCIA or a native eSata port?  What's your mobo? 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

In my case there is no esata involved.  We are just trying to create the custom recovery disk and that won't work because of the error mentioned before.
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Glenn,

For yours, try running driver validation (Tony mentions towards the top).  See if you receive an error there or if it completes successfully.

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Connected via PCI express bus...no idea of the mobo..

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Is this a home built or OEM?  If OEM what model/manufacturer?  We'll need to do some research as I'm unsure if we've tested with eSata yet. 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Platform: ASUS M50SV running Windows Vista Home Premimum SP1

Norton Save and Restore 2.0.6.26322

Create Custom Symantec Recovery Disk:

Error EC950008: Driver mining failed in C:\Users\...\AppData\Local\Temp\17a9...\MinedDrivers

MinedDrivers directory is empty.

SRD Driver validation reports:

The following devices do not have drivers in the Symantec Recovery Disk.

Ricoh Memory Stick Host Controller
Ricoh SD/MMC Host Controller
Ricoh xD-Picture Card Controller
JMicron JMB36X Controller
Intel(R) Wireless WiFi Link 4965AGN
WAN Miniport (SSTP)
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

My card is NOT native eSata.  It is connected to PCI bus.  Any thoughts to resolve?

John M 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Beetle and John,

Let me do some research for you.  I'll get back to you once I dig a little deeper on this.  Thanks.

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Create Custom Symantec Recovery Disk.log
========================================

06-20-2008 12:48:38 : [INFO]: Getting application config file.
06-20-2008 12:48:38 : [INFO]: Intializing Create Custom Symantec Recovery Disk
06-20-2008 12:48:38 : [INFO]: Checking for Administrator privileges.
06-20-2008 12:48:38 : [INFO]: Checking for supported OS.
06-20-2008 12:48:38 : [INFO]: Checking for GearWorks files.
06-20-2008 12:48:38 : [INFO]: Initializing GearWorks toolkit.
06-20-2008 12:48:38 : [INFO]: Setting application parameters.
06-20-2008 12:48:40 : [INFO]: Validating user specified paths.
06-20-2008 12:48:40 : [INFO]: Logging application paths.....
06-20-2008 12:48:40 : [INFO]: Symantec Recovery Disk path = E:\
06-20-2008 12:48:40 : [INFO]: Temporary file path =

C:\Users\...\AppData\Local\Temp\bffec...13-ed55-
06-20-2008 12:48:40 : [INFO]: Creating directories for temporary usage.
06-20-2008 12:48:40 : [INFO]: Checking for free space in C:\Users\...\Documents
06-20-2008 12:48:40 : [INFO]: Getting Sre missing drivers from E:\
06-20-2008 12:48:42 : [ERROR]: Error EC950008: Driver mining failed in

C:\Users\...\AppData\Local\Temp\bffec...\MinedDrivers.

Procmon output for ModifiableSRD.exe just prior to the failure:
===============================================================

"4615345","12:56:53.8045766 PM","ModifiableSRD.exe","3480","ReadFile","E:\SymDriverInfo.xml","SUCCESS","Offset: 614,130, Length: 8,190"
"4615346","12:56:53.8050398 PM","ModifiableSRD.exe","3480","ReadFile","E:\SymDriverInfo.xml","SUCCESS","Offset: 622,320, Length: 8,188"
"4615347","12:56:53.8055746 PM","ModifiableSRD.exe","3480","ReadFile","E:\SymDriverInfo.xml","SUCCESS","Offset: 630,508, Length: 8,184"
"4615348","12:56:53.8060253 PM","ModifiableSRD.exe","3480","ReadFile","E:\SymDriverInfo.xml","SUCCESS","Offset: 638,692, Length: 4,165"
"4615349","12:56:53.8062512 PM","ModifiableSRD.exe","3480","ReadFile","E:\SymDriverInfo.xml","END OF FILE","Offset: 642,857, Length: 8,189"
"4615350","12:56:53.8062718 PM","ModifiableSRD.exe","3480","CloseFile","E:\SymDriverInfo.xml","SUCCESS",""
"4615672","12:56:54.5876102 PM","ModifiableSRD.exe","3480","QueryOpen","E:\SymInfo.xml","FAST IO DISALLOWED",""
"4615673","12:56:54.5879196 PM","ModifiableSRD.exe","3480","CreateFile","E:\SymInfo.xml","NAME NOT FOUND","Desired Access: Read Attributes,

Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
"4615674","12:56:54.5885823 PM","ModifiableSRD.exe","3480","QueryOpen","E:\SymInfo.xml","FAST IO DISALLOWED",""
"4615675","12:56:54.5890609 PM","ModifiableSRD.exe","3480","CreateFile","E:\SymInfo.xml","NAME NOT FOUND","Desired Access: Read Attributes,

Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
"4615676","12:56:54.5901305 PM","ModifiableSRD.exe","3480","QueryOpen","D:\ASUS_Program_Files\Norton Save and Restore\Agent\Create Custom

Symantec Recovery Disk.log","FAST IO DISALLOWED",""

Analysis
========

The recovery disk has been spinning on drive E: processing the ReadFile E:\SymDriverInfo.xml requests. Then ModifiableSRD.exe attempts a QueryOpen of E:\SymInfo.xml (which does not exist) followed by a CreateFile of E:\SymInfo.xml...but this is the CD-R recovery disk and the requested CreateFile fails.

Kudos1 Stats

Re: Error EC950008 when trying to create a recovery disk.

The following was sucessful in my environment for bypassing the "Driver mining failed" error. First, stage the entire recovery cd to a temporary disk folder, eg. c:\temp\srd. Then within c:\temp\srd make a copy of SYMLANGUAGEINFO.xml and rename the copy to SYMINFO.xml. During the Create Custom Recovery Disk dialogue, specify c:\temp\SRD as the Symantec Recovery Disk Location.

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Works for me too!
Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Beetle,

Thanks.  I'll pass this along and also document this work around for the time being.

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Erik:

Here's the log entry from my driver validation session...if this helps, please advise a workaround:

The following devices do not have drivers in the Symantec Recovery Disk.

Silicon Image SiI 3132 SoftRaid 5 Controller
Packet Scheduler Miniport
Symantec Network Security Miniport

A detailed information about these devices is given below

Description    : Silicon Image SiI 3132 SoftRaid 5 Controller
Class        : SCSIAdapter
Class Guid    : {4D36E97B-E325-11CE-BFC1-08002BE10318}
Hardware Id    : PCI\VEN_1095&DEV_3132&SUBSYS_71321095&REV_01
Hardware Id    : PCI\VEN_1095&DEV_3132&SUBSYS_71321095
Hardware Id    : PCI\VEN_1095&DEV_3132&CC_010400
Hardware Id    : PCI\VEN_1095&DEV_3132&CC_0104
Compatible Id    : PCI\VEN_1095&DEV_3132&REV_01
Compatible Id    : PCI\VEN_1095&DEV_3132
Compatible Id    : PCI\VEN_1095&CC_010400
Compatible Id    : PCI\VEN_1095&CC_0104
Compatible Id    : PCI\VEN_1095
Compatible Id    : PCI\CC_010400
Compatible Id    : PCI\CC_0104
----------------------------------
Description    : Packet Scheduler Miniport
Class        : Net
Class Guid    : {4D36E972-E325-11CE-BFC1-08002BE10318}
Hardware Id    : ms_pschedmp
----------------------------------
Description    : Symantec Network Security Miniport
Class        : Net
Class Guid    : {4D36E972-E325-11CE-BFC1-08002BE10318}
Hardware Id    : symc_SymIMmp
----------------------------------

John M 

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

John,

Are you using a Software RAID?  You could try the same work around that Beetle and Glenn did, but with a software RAID there is no guarantee that we're going to come up with a work around.  If not using a Software RAID, could you try booting from the default SRD and see if you can access your drives?

Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Yes, I'm using software raid on the eSata (I think)....I just tried the Beetle workaround, and got the error message again.  Can I email you the exact error message via screenshot?  Would that even help you?

 John


Kudos0

Re: Error EC950008 when trying to create a recovery disk.

Send me a PM and I'll send you my email address.

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